ADP Research Institute® Releases Study on How Employees Use Mobile for
New Study Finds More Employees Viewing Pay and Benefits Information When
Mobile Functionality is Readily Available
ROSELAND, N.J., Feb. 18, 2014
ROSELAND, N.J., Feb. 18, 2014 /PRNewswire/ --ADP^®, a leading global provider
of Human Capital Management (HCM) solutions, today announced the findings of a
new ADP Research Institute^® study that examines the use of mobile
applications for human resource functions across the United States. The study
found that 37 percent of registered mobile users are leveraging mobile HR
applications to access their pay information compared to 23 percent who are
utilizing desktops and laptops.
"There are numerous benefits for U.S. businesses adopting mobile technologies,
including helping to increase productivity and aid real-time decision-making,"
said Roberto Masiero, vice president and head of ADP's Innovation Lab. "The
human resources function is a key asset in today's business mobility landscape
because of its ability to connect and inform the workforce in an easily
The impact of mobile technology on all organizations is already significant.
More than half of adults in the United States own a smartphone and many are
using them at home and at work. The ADP Research Institute study analyzed a
subset of ADP's mobile data across approximately 5,000 organizations
reflecting 65,000 individual active mobile users, and identified several key
oEmployees value viewing their pay information via a mobile application in
real time. Twice as many employees view their pay information as those who
view their benefits information on their mobile device.
oIndustries operating outside a traditional office want HR information on
the go. The study found that certain industries —such as construction,
natural resources and mining; manufacturing; transportation and utilities;
and the real estate, rental and leasing industries—have approximately a 25
percent higher concentration of employees utilizing mobile for HR
functions than any other industry. This increased usage of a mobile
application may be explained by the fact that employees in those
industries may not typically have access to traditional desktop computers.
oProfessional and business services' mobile usage is 20 percent below the
average. With greater access to laptops and desktops, fewer employees in
this sector are taking advantage of mobile HR applications.
While industries are at different stages in their adoption of mobile HR
applications, business mobility will likely become the "new normal."
Generation X and Millennials were the first to adopt mobile technologies. The
future workforce, Generation C (those born since 1997), is likely to demand
mobile technology based on ingrained behaviors linked to growing up with
constant access to information wherever their day takes them. Anticipating
this shift, companies are already investing in more HR functionality on mobile
devices, offering time entry, retirement account management and work schedule
viewing as well as company news through mobile applications.
As a leading provider of HCM solutions, ADP has placed significant investment
in developing mobile solutions for its clients. Available from both Apple^®
iTunes and Google Play, the ADP mobile solutions app has been downloaded by
over two million users. The company also recently unveiled a tablet version
of the mobile solutions app with functionality for managers and business
For more information on the study, please click here
About this Study
The ADP Research Institute used aggregated and anonymous usage data from
U.S.-based midsized organizations (50-999 employees) for the month of May
2013. First, to compare mobile and traditional desktop Web usage for the
viewing of pay statements, the study leveraged data from approximately 50,000
organizations using stationary Web access, such as desktops and laptops, and
more than 25,000 organizations using mobile access to view pay statements.
For the comparison, active user rates were determined as a percentage of
employees who were registered users and compared across the two channels.
Mobile access usage patterns for both pay and benefits functions were analyzed
by industry, focusing on the average number of mobile users per organization
and the average number of mobile page views per (active) user. The mobile
usage metrics examined usage patterns, leveraging a subset of ADP's mobile
data across approximately 5,000 organizations (all between 50 and 999
employees), reflecting 65,000 individual active mobile users. All
organizations in the subset offered the capability of viewing at least pay and
benefits information, and included employees actively using mobile devices to
access this information. The research also included the analysis along
industry lines, revealing key differences concerning industry concentrations
of users and page views.
With more than $11 billion in revenues and more than 60 years of experience,
ADP® (NASDAQ: ADP) serves approximately 620,000 clients in more than 125
countries. As one of the world's largest providers of business outsourcing
and Human Capital Management solutions, ADP offers a wide range of human
resource, payroll, talent management, tax and benefits administration
solutions from a single source, and helps clients comply with regulatory and
legislative changes, such as the Affordable Care Act (ACA). ADP's easy-to-use
solutions for employers provide superior value to companies of all types and
sizes. ADP is also a leading provider of integrated computing solutions to
auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment
dealers throughout the world. For more information about ADP, visit the
company's Web site at www.adp.com.
The ADP Logo, ADP and the ADP Research Institute are registered trademarks of
ADP, Inc. All other trademarks are the property of their respective owners.
Copyright © 2014 ADP, Inc.
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