Belfast City Airport Upgrades Resiliency and Reliability With Unified Cloud Communications From 8x8 Solutions

  Belfast City Airport Upgrades Resiliency and Reliability With Unified Cloud
  Communications From 8x8 Solutions

Over 200 Extensions in Eight Airport Locations Now Enable Efficient Emergency
      Response Communications and Flexibility for Seasonal and VIP Needs

Business Wire

SAN JOSE, Calif. & AYLESBURY BUCKS, England -- February 13, 2014

8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based unified communications and
collaboration solutions, today announced that George Best Belfast City
Airport, a regional airport serving a range of destinations throughout the UK
and Ireland and Northern Ireland’s sole link with London Heathrow, has
replaced its traditional phone system with business VoIP and cloud-based
unified communications services from 8x8 Solutions. 8x8 Solutions, formerly
Voicenet Solutions, is the UK/European arm of 8x8, Inc.

“The existing infrastructure and on-premise PBX telephone system at Belfast
City Airport could no longer handle the needs of the 1,500 employees and eight
buildings spread across the airport’s 100,000 square foot facility,” said
Terry Moore, CEO of Outsource Solutions, Belfast City Airport’s IT solutions
provider. “After a thorough assessment, a decision was made to replace the
airport’s old PBX system with 8x8’s cloud-based communications solutions. The
challenge we faced was upgrading the technology during the airport’s normal
day to day operations, which saw over 2.5 million passengers using the
facility in 2013 making it one of the busiest periods in the airport’s 30 year

The existing premise-based phone system required expensive engineering input
for simple administrative changes and did not have the capacity for expansion.
In addition, there were very limited disaster recovery options with no
straightforward mechanism to activate additional lines to deal with periods of
high demand. The system also lacked detailed reporting and analytics
capabilities, which were necessary to evaluate the effectiveness of aspects of
the airport’s customer service.

“With the help of Outsource Solutions and 8x8, we determined that, in order to
provide for flexibility, resilience and future growth, we had to move our
telephony to the cloud,” said Raymond Hooke, Airside Operations Manager at
Belfast City Airport. “We were truly impressed with how 8x8 proactively
reached out to us, came prepared with an analysis of our needs and delivered
what they recommended efficiently and on budget.”

Belfast City Airport’s new cloud-based communications system is configured to
not only handle the airport’s present needs but to also scale to handle future
requirements, seasonality and VIP communications with full wallboard and call
statistics reporting. In addition, the airport can now accurately measure,
rate and analyze telephone-based service aspects, along with providing
real-time reporting and analytics.

“Belfast City Airport’s deployment of cloud communications services could very
well be the first for an airport, but I’m certain it won’t be the last,” said
8x8 Solutions CEO Kevin Scott-Cowell. “Airports all over the world are facing
the need for reliable, secure and scalable services that are well beyond the
capabilities of traditional on-premise PBX systems. The ability of cloud
communications services to provide the resiliency and reliability necessary to
keep the communications systems of a mission critical public utility like an
airport online and available confirms that IP communications not only meet but
exceed traditional telephony capabilities.”

Scott-Cowell continued, “Airports like Belfast City are leading the way in the
adoption of cloud technologies that will forever change the way public
transportation operators handle their communications needs. We are proud to be
supporting them in this endeavor and look forward to helping facilitate the
airport’s future expansion and growth.”

8x8 Solutions’ cloud-based software platform provides a comprehensive unified
communications and collaboration suite of services that, in addition to
replacing traditional solutions with more cost effective, flexible
alternatives, address critical challenges faced by many businesses today such
as managing globally distributed workforces and mobile devices, maintaining
business continuity, and integrating with enterprise applications and IT

About 8x8, Inc.

8x8, Inc. (NASDAQ:EGHT) is a provider of unified communications and
collaboration (UCC) services in the cloud to small and medium businesses and
mid-market and distributed enterprises. The company delivers a broad suite of
UCC services to in-office and mobile devices spanning cloud business VoIP
phone service, virtual meeting web conferencing, contact center software and
virtual desktop through our proprietary unified software as a service, or
SaaS, platform. For additional information,, or or connect with 8x8 on Google+, Facebook, LinkedIn and Twitter.

About Belfast City Airport

George Best Belfast City Airport is a regional airport serving a range of
destinations, mainly in Great Britain and Ireland.Situated on the south shore
of Belfast Lough adjacent to the A2, one of the main arterial routes into the
city, the airport has grown significantly in recent years and is a key
strategic gateway to the province. Within a few minutes drive of Belfast city
centre, GBBCA currently caters for over 2.5 million passengers per year,
representing approximately 40% of the scheduled domestic air traffic to and
from Northern Ireland.


8x8 Solutions
Sarah Chidgey, +44 (0) 7795 288302
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