Marriott Hotels' Newly Upgraded Mobile App Puts Fast and Easy Checkout in the
Palm of Your Hand
BETHESDA, Md., Feb. 13, 2014
BETHESDA, Md., Feb. 13, 2014 /PRNewswire/ --Building on the industry leading
Marriott Mobile app for smartphones, Marriott Hotels announced today the
addition of mobile checkout. Mobile checkout is the latest innovation from
Marriott Hotels in a string of new services designed for today's connected
travelers. The flagship brand of Marriott International (NASDAQ:MAR) leads the
industry in offering mobile check-in and now checkout to 326 North American
hotels*. An additional 22 international hotels will add mobile checkout next
week. Later this year, the entire Marriott Hotels brand – all 500 properties
worldwide – will offer mobile check-in and checkout, available in English,
Chinese, French, Spanish and German. The new mobile service exclusively for
Marriott Rewards members reflects the brand's commitment to enhancing the
future of travel for its increasingly connected mobile guests. To date, the
Marriott Mobile app has been downloaded over 2.8 million times.
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With the Marriott Mobile app, checkout is simple. In the morning on the day
of their departure, Marriott Rewards guests will receive a push notification
on their Apple iPhones or Android devices alerting them mobile checkout is
available. Upon completing mobile checkout, guests will then be prompted to
provide an email address and their bill will be emailed to them, allowing
guests to bypass the front desk on their way out.
The Marriott Mobile app, which can be downloaded in the Apple iTunes Store and
Google Play, makes it easier than ever to join Marriott Rewards, as well as
gain immediate access to mobile check-in and checkout at Marriott Hotels.
Learn more about mobile checkout and download the app go to:
"By relentlessly focusing on the needs of the next generation of travelers who
are mobile and global, Marriott Hotels is putting itself at the forefront of
the hotel mobile revolution," said Paul Cahill, senior vice president of brand
management for Marriott Hotels. "When we launched our Travel Brilliantly
campaign last year, we made a promise to introduce innovations for our guests
that provide a seamless and more customized experience throughout their entire
journey. We're excited to add mobile checkout to our portfolio of innovations
as Marriott Hotels reimagines the future of travel."
In July 2013, Marriott Hotels introduced mobile check-in and it quickly
expanded throughout the continental U.S. and Canada* and then at select
international hotels, making the feature the broadest mobile service of its
kind. After more than 150,000 mobile check-ins, guests are reacting very
positively. In feedback, they cite the convenience and faster check-in once
they arrive. Guests also appreciate the alert notifying them their room is
ready. It gave them less to worry about while traveling.
To maintain its lead, select Marriott Hotels' properties are testing future
mobile services that will lead to a truly digital two-way conversation with
their guests. At these incubator hotels, guests using the chat feature on
their smartphones can make requests to hotel staff for things such as extra
pillows, bath amenities, towels, valet parking and wake up calls, or anything
else. The incubator hotels include:
oNew York Marriott Downtown
oChicago Marriott Downtown
oSan Diego Marriott Marquis & Marina
oDenver Marriott West
oDenver Airport Marriott Gateway
oIndianapolis Marriott Downtown
oCharleston (SC) Marriott
oBoston Marriott Copley Place
oMarriott Redmond (WA) Town Center
oBaltimore Marriott Waterfront
oCincinnati Airport Marriott
oMarco Island (FL) Marriott
oGrand Hotel (AL) Marriott Resort
The Marriott Mobile app is just one of the many innovations Marriott Hotels
has launched during its transformational journey since the launch of Travel
Brilliantly. The brand is deploying its industry-leading Greatroom Lobby
concept, which offers a seamless experience merging modern, stylish design and
comfort with greater access to food & beverage and technology. Marriott
recently partnered with THANN amenities to reinvigorate the bathroom regimen.
The brand continues to introduce new concepts designed for the new mobile
worker and remains an industry leader in hosting meetings through Workspace on
Demand, Meetings Imagined, Workspring at Marriott, and Red Coat Direct app.
Additionally, Marriott Hotels unveiled its innovation lab "The Underground,"
located beneath the company's headquarters in Bethesda, MD where ideas for the
future of travel are created and tested.
Guests and travel enthusiasts can help Marriott reimagine the future of travel
by visiting www.travelbrilliantly.com – where the brand reveals innovations
under development and invites visitors to share their to share their
groundbreaking ideas to improve the modern travel experience across design,
culinary, wellness and technology.
About Marriott Hotels
With 500 hotels and resorts in nearly 60 countries around the world, Marriott
Hotels is evolving travel through every aspect of the guest's stay, enabling
the next generation to Travel Brilliantly. Boldly transforming itself for
mobile and global travelers who blend work and play, Marriott leads the
industry with innovations, including the Greatroom Lobby, Future of Meetings
and Mobile Guest Services that elevates style & design and technology. All
Marriott hotels participate in the award winning Marriott Rewards frequent
travel program that allows members to earn hotel points or airline miles for
every dollar spent during each stay. For more information, visit
www.MarriottHotels.com. To join the ongoing Marriott conversation, like us on
Facebook (Facebook.com/Marriott) and follow us on Twitter
*Mobile check-in and checkout are available throughout Canada except in the
Provence of Quebec.
SOURCE Marriott International, Inc.
Contact: John Wolf, Marriott International, (301) 380-5718 office, (202)
437-6975 mobile, firstname.lastname@example.org; Jenna Newmark, Grey Public Relations,
(212) 546-1716 office, (646) 369-3377 mobile, JNewmark@Grey.com
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