Allianz Life Receives Top Honors from DALBAR for Sales and Service

  Allianz Life Receives Top Honors from DALBAR for Sales and Service

 Twin Cities-based financial services company provides ‘far superior’ support

Business Wire

MINNEAPOLIS -- February 7, 2014

Allianz Life Insurance Company of North America (Allianz Life) announced that
for the third consecutive year it earned DALBAR’s Award for Excellence in
Sales Support and the Financial Intermediary Service Award. The DALBAR awards
recognize companies that achieve the highest level of service within the
financial services industry. DALBAR only awards firms that exceed industry
norms in key service and sales areas.

“Allianz Life employees focus on giving our customers and the financial
professionals who sell our products a positive sales and service experience,”
said Jasmine Jirele, Allianz Life senior vice president of Operations. “We
strive to not only help meet our customers’ needs, but to provide a
professional level of support that delivers great service.”

Award for Excellence in Sales Support

Allianz Life is one of just two financial services companies to earn the Award
for Excellence in Sales Support. The award recognizes the outstanding service
provided by phone sales teams whose job it is to support our life insurance
and fixed and variable annuities. DALBAR rated the Allianz Life sales teams to
be far superior to the industry in efficiency when answering questions and
setting expectations. Allianz Life is also rated highly in positive first
impressions - addressing each caller with a high degree of professionalism and
respect.

Financial Intermediary Service Award

Allianz Life is one of six financial services companies to earn the Financial
Intermediary Service Award. DALBAR recognized the service support given to
financial professionals and customers with fixed and variable annuities as
well as life and long term care insurance. DALBAR rated the Allianz Life
contact center especially high for having knowledgeable representatives who
answered questions efficiently and set the proper timing expectations.

DALBAR, Inc., headquartered in Boston, Mass., is the nation's leading
financial services market research firm. DALBAR performs a variety of
evaluations that are committed to excellence in the financial services and
healthcare industries. DALBAR develops standards and measurement systems that
improve the quality of products, service and compliance for the retirement,
mutual fund, broker/dealer, discount brokerage, life insurance, healthcare and
banking industries.

About Allianz Life Insurance Company of North America

Allianz Life Insurance Company of North America, one of FORTUNE’s 100 Best
Companies to Work For in 2014, has been keeping its promises since 1896.
Today, it carries on that tradition, helping Americans achieve their
retirement income and protection goals with a variety of annuities and life
insurance products. As a leading provider of fixed index annuities, Allianz
Life is part of Allianz SE, a global leader in the financial services industry
with 142,000 employees worldwide. More than 78 million private and corporate
customers rely on Allianz knowledge, global reach, and capital strength to
help them make the most of financial opportunities.

Contact:

Allianz Life Insurance Company of North America
Media Contact:
Sara Thurin Rollin, 763-765-6703
sarathurin.rollin@allianzlife.com
 
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