PSEG Long Island Prepares for More Wintry Weather
Crews and equipment on hand to restore service
UNIONDALE, N.Y., Feb. 3, 2014
UNIONDALE, N.Y., Feb. 3, 2014 /PRNewswire/ -- PSEG Long Island is preparing
for more wintry weather that is expected to bring a mix of snow, sleet and ice
through Wednesday, according to current weather forecasts.
PSEG Long Island has all available personnel on hand today to deal with any
weather-related outages due to the heavy snowfall and is taking similar
precautions tomorrow when another weather system is expected to affect our
In anticipation of the coming weather, PSEG Long Island is taking the
following steps to ensure that the utility is ready to respond to any
resulting power outages:
oPerforming system checks on critical transmission & distribution
oArranging for contractors, including tree crews, to assist the utility's
own skilled workforce if necessary;
oPerforming logistics checks – ensuring availability of critical materials,
fuel and other supplies;
oCoordinating with county and municipal emergency management personnel to
inform them of the preparation work, what to expect and how the utility
While snow usually isn't an issue for utilities, the possibility of sleet and
ice can increase the likelihood of downed wires and resulting power outages.
Vehicles striking utility poles can also cause wires to come down.
DOWNED POWER LINES
Accumulation of ice and heavy snow may weigh down power lines and as a result
cause power lines to come down. Downed wires may appear dead but should always
be considered "live." STAY AWAY FROM ALL DOWNED LINES. Do not approach or
drive over a downed line and do not touch anything that it might be in contact
with. Parents are urged to check for downed wires in areas where their
children might play and to remind the children to stay far away from any
wires. If a wire falls on a vehicle, passengers should stay in the vehicle
until help arrives. To report a downed wire, call 1-800-490-0075 and tell PSEG
Long Island the nearest cross street.
IF YOU LOSE POWER
First check your neighborhood. If you are the only one without power, check
your fuse box for tripped circuit breakers or blown fuses. If that's not the
problem, look outside at the wire between your house and the utility pole. If
it is down, report it immediately to PSEG Long Island.
To report downed wires or power outages, customers should call PSEG Long
Island's Customer Service line at 1-800-490-0075. PSEG Long Island uses an
automated system to handle customer calls as efficiently as possible.
Customers who get an automated response when calling PSEG Long Island are
encouraged to use it, as it is designed to route their calls to the right
destination. If you have specific information regarding damage to wires,
transformers or poles, PSEG Long Island asks that you stay on the line to
speak with a representative to provide that information.
Customers with a handheld device can also report power outages by texting
"OUT" to PSEGLI (773454). You will receive confirmation that your outage has
been submitted and will begin receiving ongoing updates as the status of your
outage changes. This requires a one-time registration, to register, text REG
to PSEGLI (773454) or visit My Account. General outage activity throughout our
service territory is also available online and on our mobile website
atwww.psegliny.com. Updates are posted on
www.psegliny.com/stormcenterduring severe weather.
In addition, if outages are widespread, the utility will activate its Twitter
page to keep the public informed about our restoration progress. Sign up as a
follower athttp://twitter.com/PSEGLIto monitor restoration progress.
At PSEG Long Island, employee and customer safety is first and foremost.
Remember, safety is always the only choice.
WHEN YOU DRIVE PAST OUR WORKSITES OR VEHICLES
Please slow down and be alert when driving past a PSEG Long Island roadwork
jobsite, especially in snowy, icy weather. Driving too fast can endanger
employees and hamper their ability to perform important work. PSEG Long Island
crews use work area protection – traffic cones, utility work signs and
flaggers – to protect them and to allow them to do their jobs safely.Follow
safe driving techniques to prevent fender-benders or more serious collisions
that could delay our service technicians as they respond to customer calls or
CUSTOMERS WITH LIFE-SUSTAINING EQUIPMENT
Individuals who rely on electricity to operate life-sustaining electronic
equipment, such as a respirator or dialysis machine, should pre-register with
PSEG Long Island to receive priority attention in the event of an outage. To
request the service, call PSEG Long Island at 1-800-490-0025. They should also
inform their rescue squads and fire departments of their needs, in case of
emergency. Even though customers with life-sustaining equipment who have
registered with PSEG Long Island will receive priority attention during
outages, they should also have emergency back-up equipment on hand, since
immediate restoration cannot be guaranteed.
Mother Nature can be unpredictable. It's wise to have an emergency kit on hand
year round. Here are some things to include:
oA battery powered radio
oA corded telephone (Cordless phones will not work if the power is out)
oFlashlights and extra fresh batteries
oA first-aid kit
oBottled water and an adequate supply of non-perishable food
oA non-electric can opener
oMatches and candles with holders
oExtra blankets and sleeping bags
oA list of emergency phone numbers, including PSEG Long Island's Customer
Service line: 1-800-490-0075. Call this number to report power outages or
PSEG Long Island LLC was selected by the Long Island Power Authority (LIPA) in
Dec. 2011 to manage LIPA's electric system. The 12-year contract includes
commitments to improve customer satisfaction and provide safe, reliable
service for LIPA customers. PSEG Long Island is a subsidiary of Public Service
Enterprise Group Incorporated (NYSE:PEG), a publicly traded diversified energy
company with annual revenues of more than $10 billion.
Want to know what's new at PSEG? Go to www.pseg.com/getnews and sign up to
have our press releases sent right to your inbox.
SOURCE PSEG Long Island
Contact: Jeff Weir, 516.229.7248
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