PSE&G Prepares for More Wintry Weather
Additional crews and equipment on hand to restore service
NEWARK, N.J., Feb. 3, 2014
NEWARK, N.J., Feb. 3, 2014 /PRNewswire/ -- Public Service Electric and Gas
Company (PSE&G), New Jersey's largest electric and gas utility, is preparing
for more wintry weather that is expected to bring a mix of snow, sleet and ice
through Thursday morning, according to current weather forecasts.
PSE&G has all available personnel on hand today to deal with any
weather-related outages due to the heavy snowfall and is taking similar
precautions tomorrow when another weather system is expected to affect our
These steps include:
oEnsuring that all available personnel are ready to respond
oArranging for contractors, including tree crews, to assist the utility's
own skilled workforce
oEnsuring that additional supplies, such as poles, transformers and other
pole-top equipment, are on hand
oFueling all vehicles
oTesting generators at utility locations
oCoordinating with county and municipal emergency management personnel to
inform them of outages and expedite restoration efforts.
While snow usually isn't an issue for utilities, the possibility of sleet and
ice can increase the likelihood of downed wires and resulting power outages.
Vehicles striking utility poles can also cause wires to come down.
DOWNED POWER LINES
Accumulation of ice and heavy snow may weigh down power lines and as a result
cause power lines to come down. Downed wires may appear dead but should always
be considered "live." STAY AWAY FROM ALL DOWNED LINES. Do not approach or
drive over a downed line and do not touch anything that it might be in contact
with. Parents are urged to check for downed wires in areas where their
children might play and to remind the children to stay far away from any
wires. If a wire falls on a vehicle, passengers should stay in the vehicle
until help arrives. To report a downed wire, call 1-800-436-PSEG and tell
PSE&G the nearest cross street.
IF YOU LOSE POWER
First check your neighborhood. If you are the only one without power, check
your fuse box for tripped circuit breakers or blown fuses. If that's not the
problem, look outside at the wire between your house and the utility pole. If
it is down, report it immediately to PSE&G.
To report downed wires or power outages, customers should call PSE&G's
Customer Service line at 1-800-436-PSEG.PSE&G uses an automated system to
handle customer calls as efficiently as possible. Customers who get an
automated response when calling PSE&G are encouraged to use it, as it is
designed to route their calls to the right destination quickly. The system
also provides the option to speak directly to a customer service
representative. If you have specific information regarding damage to wires,
transformers or poles, we ask that you speak with a representative to provide
Customers with a handheld device, or who are at an alternate location with
power, can also report power outages and view the status of their outage by
logging in to My Account on pseg.com, PSE&G's mobile-friendly website.
General outage activity throughout our service territory is available online
atwww.pseg.com/outagecenterand updates are posted on pseg.com during severe
The utility's Twitter page also keeps the public informed about our
restoration progress. Sign up as a follower at
http://twitter.com/psegdeliversto monitor restoration progress. Customers
also can register for text and email alerts at pseg.com/myaccount.
KEEP YOUR GAS METER AND APPLIANCE VENTS CLEAR OF SNOW AND ICE
You can help keep your natural gas supply flowing by keeping your meter free
of snow and ice. If you are a natural gas customer whose gas meter is on the
outside of your home or business, please take the following precautions:
oClear snowdrifts away from the meter and piping.
oDo not pile snow on top of the gas meter or around its connecting piping
when you are shoveling your premises.
oBrush snow from the meter and piping before a thick layer of ice builds
oClear snow from dryer vents to prevent fumes from backing up into your
IF YOUR METERS ARE SCHEDULED TO BE READ
While we always try to obtain an actual reading, occasionally it's necessary
to estimate a reading to ensure the safety of our employees during inclement
weather. Ways that you can help us keep our employees safe and avoid estimated
oEnsure walkways and entrance ways are cleared of snow and ice.
oEnsure a clear pathway to the meter.
oSecure pets while meters are being read.
oUtilize our Record-a-Reading option or enter your reading on-line via the
PSE&G website on www.pseg.com/meter.
WHEN YOU DRIVE PAST OUR WORKSITES OR VEHICLES
Please slow down and be alert when driving past a PSE&G roadwork jobsite,
especially in snowy, icy weather. Driving too fast can endanger employees and
hamper their ability to perform important work. PSE&G crews use work area
protection – traffic cones, utility work signs and flaggers – to protect them
and to allow them to do their jobs safely. Follow safe driving techniques to
prevent fender-benders or more serious collisions that could delay our service
technicians as they respond to customer calls or emergencies.
CUSTOMERS WITH LIFE-SUSTAINING EQUIPMENT
Individuals who rely on electricity to operate life-sustaining electronic
equipment, such as a respirator or dialysis machine, should pre-register with
PSE&G to receive priority attention in the event of an outage. To request the
service, call PSE&G at 1-800-436-PSEG. They should also inform their rescue
squads and fire departments of their needs, in case of emergency. Even though
customers with life-sustaining equipment who have registered with PSE&G will
receive priority attention during outages, they should also have emergency
back-up equipment on hand, since immediate restoration cannot be guaranteed.
Mother Nature can be unpredictable. It's wise to have an emergency kit on hand
year round. Here are some things to include:
oA battery powered radio.
oA corded telephone. (Cordless phones will not work if the power is out.)
oFlashlights and extra fresh batteries.
oA first-aid kit.
oBottled water and an adequate supply of non-perishable food.
oA non-electric can opener.
oMatches and candles with holders.
oExtra blankets and sleeping bags.
oA list of emergency phone numbers, including PSE&G's Customer Service
line: 1-800-436-PSEG. Call this number to report power outages or downed
Public Service Electric and Gas Company (PSE&G) is New Jersey's oldest and
largest regulated gas and electric delivery utility, serving nearly
three-quarters of the state's population. PSE&G is the winner of the
ReliabilityOne Award for superior electric system reliability. PSE&G is a
subsidiary of Public Service Enterprise Group Incorporated (PSEG) (NYSE: PEG),
a diversified energy company (www.pseg.com).
Want to know what's new at PSEG? Go to www.pseg.com/getnews and sign up to
have our press releases sent right to your inbox.
SOURCE Public Service Electric and Gas Company (PSE&G)
Contact: Kristine Lloyd, 973-430-7734
Press spacebar to pause and continue. Press esc to stop.