West Corporation Reports Fourth Quarter and Full Year 2013 Results and Provides 2014 Guidance

West Corporation Reports Fourth Quarter and Full Year 2013 Results and
Provides 2014 Guidance

Company Declares Quarterly Dividend

OMAHA, Neb., Jan. 30, 2014 (GLOBE NEWSWIRE) -- West Corporation (Nasdaq:WSTC),
a leading provider of technology-driven communication services, today
announced its fourth quarter and full year 2013 results.

Key Quarterly Highlights:

Unaudited, in
millions except per   Three Months Ended Dec. 31, Twelve Months Ended Dec. 31,
share
                     2013      2012     % Change 2013      2012      % Change
Consolidated Revenue  $687.6  $680.2 1.1%     $2,685.9 $2,638.0 1.8%
Platform-based        495.8    479.9   3.3%     1,955.2  1,886.5  3.6%
Revenue^1
Adjusted EBITDA^2     178.4    186.5   -4.3%    704.4    686.9    2.6%
EBITDA^2              175.8    182.0   -3.4%    664.7    663.1    0.2%
Adjusted Operating    144.9    146.3   -1.0%    575.3    567.8    1.3%
Income^2
Operating Income      128.8    125.1   2.9%     480.2    478.2    0.4%
Pro Forma Adjusted    N/A      N/A     N/A     244.8    N/A      N/A
Net Income^2,3
Adjusted Net Income^2 63.6     47.0    35.6%    229.3    190.2    20.6%
Net Income            50.3     32.7    53.9%    143.2    125.5    14.1%
Pro Forma Adjusted    N/A      N/A     N/A     2.88     N/A      N/A
EPS - Diluted^2
Adjusted Earnings per 0.75     0.74    1.4%     2.86     2.99     -4.3%
Share - Diluted^2
Earnings per Share -  0.59     0.51    15.7%    1.78     1.98     -10.1%
Diluted
Free Cash Flow^2,4    66.9     37.3    79.3%    255.7    193.4    32.2%
Cash Flows from       107.4    75.0    43.2%    384.1    318.9    20.4%
Operations
Cash Flows used in    (46.3)   (36.3)  27.6%    (135.5)  (201.6)  -32.8%
Investing
Cash Flows used in    (42.7)   (9.3)   NM       (196.8)  (33.1)   NM
Financing

"West Corporation finished 2013 with its 27^th consecutive year of revenue
growth, record adjusted EBITDA and record cash flows from operations," said
Tom Barker, CEO. "The strong profitability and cash flow generation of the
Company reinforces the strength of our business model and provides us with the
flexibility to return capital to our shareholders and fund our growth
initiatives."

Dividend

The Company today also announced a $0.225 per common share quarterly dividend.
The dividend is payable February 20, 2014, to shareholders of record as of
the close of business on February 10, 2014.

Consolidated Operating Results

For the fourth quarter of 2013, revenue was $687.6 million compared to $680.2
million for the same quarter of the previous year, an increase of 1.1
percent.For the year ended December 31, 2013, revenue was $2,685.9 million
compared to $2,638.0 million for 2012, an increase of 1.8 percent.Growth in
consolidated revenue was driven by the Company's platform-based businesses,^1
which had revenue of $495.8 million in the fourth quarter of 2013, an increase
of 3.3 percent over the same quarter of the previous year.Revenue from
platform-based businesses increased 3.6 percent in 2013 to $1,955.2 million
while revenue from agent-based businesses decreased 2.6 percent in 2013 to
$742.2 million.

The Unified Communications segment had revenue of $377.0 million in the fourth
quarter of 2013, an increase of 3.8 percent over the same quarter of the
previous year.The Communication Services segment had revenue of $324.4
million in the fourth quarter of 2013, an increase of 1.2 percent over the
same quarter of the previous year.For 2013, the Unified Communications
segment had revenue of $1,498.2 million, an increase of 3.2 percent over 2012.
The Communication Services segment had revenue of $1,223.9 million in 2013, an
increase of 2.1 percent over 2012.

Adjusted EBITDA^2 for the fourth quarter of 2013 was $178.4 million compared
to $186.5 million for the fourth quarter of 2012.Adjusted EBITDA for 2013 was
$704.4 million, or 26.2 percent of revenue, compared to $686.9 million, or
26.0 percent of revenue, in 2012.EBITDA^2 was $175.8 million in the fourth
quarter of 2013 compared to $182.0 million in the fourth quarter of 2012, a
decrease of 3.4 percent.EBITDA was $664.7 million in 2013 compared to $663.1
million in 2012.

Adjusted operating income^2 for the fourth quarter of 2013 was $144.9 million,
or 21.1 percent of revenue, compared to $146.3 million, or 21.5 percent of
revenue in the same quarter of 2012, a decrease of 1.0 percent. Operating
income was $128.8 million in the fourth quarter of 2013 compared to $125.1
million in the fourth quarter of 2012, an increase of 2.9 percent.For the
full year 2013, adjusted operating income was $575.3 million compared to
$567.8 million in 2012, an increase of 1.3 percent.Operating income for 2013
was $480.2 million, 0.4 percent higher than 2012 operating income of $478.2
million.

Adjusted net income^2 was $63.6 million in the fourth quarter of 2013, an
increase of 35.6 percent from the same quarter of 2012. Net income increased
53.9 percent to $50.3 million in the fourth quarter of 2013, compared to $32.7
million in the same quarter of 2012. In 2013, adjusted net income was $229.3
million, an increase of 20.6 percent over 2012.Net income in 2013 was $143.2
million compared to net income of $125.5 million in 2012, an increase of 14.1
percent. The improvement in profitability was driven by lower interest
expense resulting from deleveraging and lower cost of debt.

Balance Sheet, Cash Flow and Liquidity

At December 31, 2013, West Corporation had cash and cash equivalents totaling
$230.0 million and working capital of $363.9 million.Interest expense was
$51.4 million during the three months ended December 31, 2013 compared to
$77.1 million during the comparable period the prior year.Interest expense
was $232.9 million in 2013 compared to $269.2 million in 2012.

The Company's net debt to pro forma adjusted EBITDA ratio, as calculated
pursuant to the Company's senior secured term debt facilities, was 4.62x at
December 31, 2013.

"West Corporation finished the year with a stronger balance sheet and improved
profitability.During 2013, we reduced our interest expense by $36 million and
improved our leverage from 5.34x to 4.62x," said Paul Mendlik, CFO. "In
January 2014, we completed a repricing amendment to our senior secured credit
agreement which will decrease our annual cash interest expense by
approximately $12 million.We will continue to evaluate opportunities to
further reduce our debt and interest expense during 2014."

Cash flows from operations were $384.1 million for the twelve months ended
December 31, 2013 compared to $318.9 million in 2012. Free cash flow^2,4
increased 32.2 percent to $255.7 million in 2013 compared to $193.4 million in
2012.

During the fourth quarter of 2013, the Company invested $49.6 million, or 7.2
percent of revenue, in capital expenditures primarily for software and
computer equipment.For the full year 2013, the Company invested $127.7
million, or 4.8 percent of revenue, in capital expenditures.

2014 Guidance

For 2014, the Company expects the results presented below. This guidance
assumes no acquisitions or changes in the current operating environment,
capital structure or exchange rates, but does include the January 2014
repricing amendment to the Company's senior secured credit agreement.The two
most significant exchange rates used for 2014 guidance are the British Pound
Sterling at 1.6158 and the Euro at 1.3258.

In millions except per share and leverage ratio 2013 Actual 2014 Guidance
Consolidated Revenue                            $2,685.9    $2,700 - $2,755
Platform-based Revenue^1                        $1,955.2    $2,000 - $2,033
Agent-based Revenue                             $742.2      $710 - $730
Adjusted EBITDA^2                               $704.4      $690 - $719
EBITDA^2                                        $664.7      $677 - $706
Adjusted Operating Income^2                     $575.3      $547 - $576
Operating Income                                $480.2      $488 - $517
Adjusted Net Income^2                           $229.3      $232 - $247
Net Income                                      $143.2      $185 - $200
Adjusted Earnings per Share - Diluted^2         $2.86       $2.72 - $2.89
Earnings per Share - Diluted                    $1.78       $2.17 - $2.34
Free Cash Flow^2,4                             $255.7      $225 - $250
Cash Flows from Operations                      $384.1      $375 - $400
Capital Expenditures                            $127.7      $140 - $160
Net Debt to pro forma Adjusted EBITDA ratio     4.62x       4.4x - 4.5x
Full year average diluted share count           80.318      85.3 - 85.5

"Our focus for revenue growth in 2014 is in our IP-based UC solutions,
emergency communications and interactive services businesses.This growth is
expected to be offset by a slight decrease in agent-based revenue, the loss of
a large conferencing client and several one-time items we had in 2013.The
revenue impact in 2014 of the client loss and one-time items is expected to be
approximately $52 million and the EBITDA impact is expected to be
approximately $26 million," said Tom Barker. "Our platform-based businesses
continue to grow and we anticipate another year of strong earnings and
operating cash flow which will allow us to continue to fund future growth and
maintain our dividend."

Conference Call

The Company will hold a conference call to discuss these topics on Friday,
January 31, 2014 at 11:00 AM Eastern Time (10:00 AM Central Time).Investors
may access the call by visiting the Financials section of the West Corporation
website at www.west.com and clicking on the Webcast link. A replay of the call
will be available on the Company's website at www.west.com.

About West Corporation

West Corporation (Nasdaq:WSTC) is a leading provider of technology-driven
communication services.West offers its clients a broad range of
communications and network infrastructure solutions that help them manage or
support critical communications.West's customer contact solutions and
conferencing services are designed to improve its clients' cost structure and
provide reliable, high-quality services.West also provides mission-critical
services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000
companies and other clients in a variety of industries, including
telecommunications, retail, financial services, public safety, technology and
healthcare.West has sales and operations in the United States, Canada,
Europe, the Middle East, Asia Pacific and Latin America.For more information
on West Corporation, please call 1-800-841-9000 or visit www.west.com.

Forward-Looking Statements

This press release contains forward-looking statements.Forward-looking
statements can be identified by the use of words such as "may," "should,"
"expects," "plans," "anticipates," "believes," "estimates," "predicts,"
"intends," "continue" or similar terminology.The statements contained in the
2014 guidance are forward-looking statements.These statements reflect only
West's current expectations and are not guarantees of future performance or
results.These statements are subject to risks and uncertainties that could
cause actual results to differ materially from those contained in the
forward-looking statements. These risks and uncertainties include, but are not
limited to, competition in West's highly competitive industries; increases in
the cost of voice and data services or significant interruptions in these
services; West's ability to keep pace with its clients' needs for rapid
technological change and systems availability; the continued deployment and
adoption of emerging technologies; the loss, financial difficulties or
bankruptcy of any key clients; security and privacy breaches of the systems
West uses to protect personal data; the effects of global economic trends on
the businesses of West's clients; the non-exclusive nature of West's client
contracts and the absence of revenue commitments; the cost of pending and
future litigation; the cost of defending West against intellectual property
infringement claims; extensive regulation affecting many of West's businesses;
West's ability to protect its proprietary information or technology; service
interruptions to West's data and operation centers; West's ability to retain
key personnel and attract a sufficient number of qualified employees;
increases in labor costs and turnover rates; the political, economic and other
conditions in the countries where West operates; changes in foreign exchange
rates; West's ability to complete future acquisitions and integrate or achieve
the objectives of its recent and future acquisitions; future impairments of
our substantial goodwill, intangible assets, or other long-lived assets; and
West's ability to recover consumer receivables on behalf of its clients.In
addition, West is subject to risks related to its level of indebtedness.Such
risks include West's ability to generate sufficient cash to service its
indebtedness and fund its other liquidity needs; West's ability to comply with
covenants contained in its debt instruments; the ability to obtain additional
financing; the incurrence of significant additional indebtedness by West and
its subsidiaries; and the ability of West's lenders to fulfill their lending
commitments.West is also subject to other risk factors described in documents
filed by the company with the United States Securities and Exchange
Commission.

These forward-looking statements speak only as of the date on which the
statements were made.West undertakes no obligation to update or revise
publicly any forward-looking statements, whether as a result of new
information, future events or otherwise, except to the extent required by
applicable law.


WEST CORPORATION
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(Unaudited, in thousands except selected per share and operating data)
                                                            
                                Three Months Ended December 31,
                                2013     2012             2013
                                Actual   Actual   % Change Adjusted (2)
Revenue                          $687,570 $680,171 1.1%     $687,570
Cost of services                 329,040   317,772   3.5%     329,040
Selling, general and             229,770   237,257   -3.2%    213,632
administrative expenses
Operating income                 128,760   125,142   2.9%     144,898
Interest expense, net            51,296    76,995    -33.4%   46,760
Other expense (income), net      (703)     (9,730)   NM       (703)
Income before tax                78,167    57,877    35.1%    98,841
Income tax                       27,836    25,170    10.6%    35,198
Net income                       $50,331  $32,707  53.9%    $63,643
                                                            
Weighted average shares                                      
outstanding:
Basic                            83,627    61,802            83,627
Diluted                          85,088    63,521            85,088
                                                            
Earnings per share:                                          
Basic                            $0.60    $0.53    13.2%    $0.76
Diluted                          $0.59    $0.51    15.7%    $0.75
                                                            
SELECTED SEGMENT DATA:                                       
Revenue:                                                     
Unified Communications          $377,025 $363,120 3.8%     
Communication Services          324,440   320,509   1.2%     
Intersegment eliminations        (13,895)  (3,458)   NM       
Total                            $687,570 $680,171 1.1%     
                                                            
Depreciation:                                               
Unified Communications          $17,105  $15,104  13.2%    
Communication Services          12,422    12,352    0.6%     
Total                            $29,527  $27,456  7.5%     
                                                            
Amortization:                                                
Unified Communications - SG&A    $5,878   $6,827   -13.9%   
Communication Services - COS     2,676     2,377     12.6%    
Communication Services - SG&A    7,625     9,909     -23.0%   
Corporate - deferred financing   4,536     4,016     12.9%    
costs
Total                            $20,715  $23,129  -10.4%   
                                                            
Share-based Compensation                                     
Unified Communications          $1,121   $1,198   -6.4%    
Communication Services          1,280     1,375     -6.9%    
Total                            $2,401   $2,573   -6.7%    
                                                            
Cost of services:                                            
Unified Communications          $163,605 $156,292 4.7%     
Communication Services          178,606   164,351   8.7%     
Intersegment eliminations        (13,171)  (2,871)   NM       
Total                            $329,040 $317,772 3.5%     
                                                            
Selling, general and                                         
administrative expenses:
Unified Communications          $114,153 $115,550 -1.2%    
Communication Services          116,341   122,295   -4.9%    
Intersegment eliminations        (724)     (588)     NM       
Total                            $229,770 $237,257 -3.2%    
                                                            
Operating income:                                            
Unified Communications          $99,267  $91,279  8.8%     $106,287
Communication Services          29,493    33,863    -12.9%   38,611
Total                            $128,760 $125,142 2.9%     $144,898
                                                            
Operating margin:                                            
Unified Communications          26.3%      25.1%              28.2%
Communication Services          9.1%       10.6%              11.9%
Total                            18.7%      18.4%              21.1%
                                                            
SELECTED OPERATING DATA:                                     
Revenue from platform-based      $495,808 $479,884 3.3%     
services ^(1)
Revenue from agent-based         $195,085 $203,196 -4.0%    
services



WEST CORPORATION
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(Unaudited, in thousands except selected per share and operating data)
                                                             
                       Twelve Months Ended December 31,
                       2013     2012           2013       2013 Adj.
                       Actual   Actual   %      Adjusted    Pro Forma
                                              Change (2)         (2,3)
Revenue                 $         $         1.8%   $2,685,855 $2,685,855
                        2,685,855  2,638,024
Cost of services        1,260,579 1,224,459 2.9%   1,260,579   1,260,579
Selling, general and    945,062   935,390   1.0%   850,022     850,022
administrative expenses
Operating income        480,214   478,175   0.4%   575,254     575,254
Interest expense, net   232,606   268,828   -13.5% 214,360     189,650
Subordinated debt call
premium and accelerated
amortization of         23,105    2,715     NM     --         --
deferred financing
costs
Other expense (income), (2,258)   (977)     NM     (2,258)     (2,258)
net
Income before tax       226,761   207,609   9.2%   363,152     387,862
Income tax              83,559    82,068    1.8%   133,819     143,086
Net income              $143,202 $125,541 14.1%  $229,333   $244,776
                                                             
Weighted average shares                                       
outstanding:
Basic                   78,875    61,528          78,875      83,543
Diluted                 80,318    63,523          80,318      84,986
                                                             
Earnings per share:                                           
Basic                   $1.82    $2.04    -10.8% $2.91      $2.93
Diluted                 $1.78    $1.98    -10.1% $2.86      $2.88
                                                             
SELECTED SEGMENT DATA:                                        
Revenue:                                                      
Unified Communications $         $         3.2%               
                        1,498,213  1,451,301
Communication Services 1,223,855 1,198,320 2.1%               
Intersegment            (36,213)  (11,597)  NM                 
eliminations
Total                   $         $         1.8%               
                        2,685,855  2,638,024
                                                             
Depreciation:                                                
Unified Communications $65,027  $59,851  8.6%               
Communication Services 49,672    47,604    4.3%               
Total                   $114,699 $107,455 6.7%               
                                                             
Amortization:                                                 
Unified Communications  $24,600  $28,403  -13.4%             
- SG&A
Communication Services  10,247    9,119     12.4%              
- COS
Communication Services  30,738    37,445    -17.9%             
- SG&A
Corporate - deferred    18,246    14,606    24.9%              
financing costs
Corporate - accelerated
amortization of         6,603     2,715     NM                 
deferred financing
costs
Total                   $90,434  $92,288  -2.0%              
                                                             
Share-based                                                   
Compensation
Unified Communications $4,911   $7,190   -31.7%             
Communication Services 5,644     8,499     -33.6%             
Corporate               --       10,160    NM                 
Total                   $10,555  $25,849  -59.2%             
                                                             
Cost of services:                                             
Unified Communications $639,105 $616,899 3.6%               
Communication Services 655,380   616,894   6.2%               
Intersegment            (33,906)  (9,334)   NM                 
eliminations
Total                   $         $         2.9%               
                        1,260,579  1,224,459
                                                             
Selling, general and
administrative                                                
expenses:
Unified Communications $472,672 $449,836 5.1%               
Communication Services 474,697   487,818   -2.7%              
Intersegment            (2,307)   (2,264)   NM                 
eliminations
Total                   $945,062 $935,390 1.0%               
                                                             
Operating income:                                             
Unified Communications $386,436 $384,565 0.5%   $433,741   
Communication Services 93,778    93,610    0.2%   141,513     
Total                   $480,214 $478,175 0.4%   $575,254   
                                                             
Operating margin:                                             
Unified Communications 25.8%      26.5%            29.0%        
Communication Services 7.7%       7.8%             11.6%        
Total                   17.9%      18.1%            21.4%        
                                                             
SELECTED OPERATING                                            
DATA:
Revenue from            $         $
platform-based services 1,955,202  1,886,504  3.6%               
^(1)
Revenue from            $742,222 $762,132 -2.6%              
agent-based services



WEST CORPORATION
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited, in thousands)
                                                                     
                                         December 31, December 31, %
                                         2013         2012         Change
Current assets:                                                       
Cash and cash equivalents                 $230,041     $179,111     28.4%
Trust and restricted cash                 21,679        14,518        49.3%
Accounts receivable, net                  450,189       444,411       1.3%
Deferred income taxes receivable          --           13,148        NM
Prepaid assets                            36,032        42,129        -14.5%
Other current assets                      83,629        67,775        23.4%
Total current assets                      821,570       761,092       7.9%
Net property and equipment                364,765       364,896       0.0%
Goodwill                                  1,823,921     1,816,851     0.4%
Other assets                              476,008       505,314       -5.8%
Total assets                              $3,486,264   $3,448,153   1.1%
                                                                     
Current liabilities                       $457,642     $457,668     0.0%
Long-term obligations                     3,513,470     3,992,531     -12.0%
Other liabilities                        255,324       247,640       3.1%
Total liabilities                         4,226,436     4,697,839     -10.0%
                                                                     
Stockholders' deficit                     (740,172)     (1,249,686)   40.8%
Total liabilities and stockholders'       $3,486,264   $3,448,153   1.1%
deficit

Reconciliation of Non-GAAP Financial Measures

Adjusted Operating Income Reconciliation

Adjusted operating income is not a measure of financial performance under
generally accepted accounting principles ("GAAP").The Company believes
adjusted operating income provides a relevant measure of operating
profitability and a useful basis for evaluating the ongoing operations of the
Company.Adjusted operating income is used by the Company to assess operating
income before the impact of IPO-related expenses, expenses terminated in
connection with the IPO and non-cash items.Adjusted operating income should
not be considered in isolation or as a substitute for operating income or
other profitability data prepared in accordance with GAAP.Adjusted operating
income, as presented, may not be comparable to similarly titled measures of
other companies.Set forth below is a reconciliation of adjusted operating
income to operating income.

Reconciliation of Adjusted Operating Income from Operating Income
Unaudited, in thousands                                          
                                          Three Months Ended December 31,
                                          2013         2012        % Change
Operating income                           $128,760   $125,142  2.9%
Amortization of acquired intangible assets 13,503      16,736     
Share-based compensation                   2,401       2,573      
Sponsor management/termination fee         --         1,035      
M&A and acquisition related costs          234         843        
Adjusted operating income                  $144,898   $146,329  -1.0%
                                                                 
                                                                 
                                          Twelve Months Ended December 31,
                                          2013         2012        % Change
Operating income                           $480,214   $478,175  0.4%
Amortization of acquired intangible assets 55,338      65,848     
Share-based compensation                   10,555      25,849     
Sponsor management/termination fee         25,000      4,123      
IPO bonus                                  2,975       --        
M&A and acquisition related costs          1,172       1,652      
Acquisition earnout reversal               --         (7,887)    
Adjusted operating income                  $575,254   $567,760  1.3%

Adjusted Net Income, Adjusted EPS, Pro forma Adjusted Net Income and Pro forma
Adjusted EPS Reconciliation

Adjusted net income, adjusted EPS, pro forma adjusted net income and pro forma
adjusted EPS are non-GAAP measures. The Company believes these measures
provide a useful indication of profitability and basis for assessing the
operations of the Company without the impact of IPO-related expenses, expenses
terminated in connection with the IPO, bond redemption premiums, M&A and
acquisition related costs, the expiration of an earn-out payment obligation
related to an acquisition and non-cash items.

Adjusted net income should not be considered in isolation or as a substitute
for net income or other profitability metrics prepared in accordance with
GAAP. Adjusted net income, as presented, may not be comparable to similarly
titled measures of other companies.

Pro forma adjusted net income represents adjusted net income after giving
effect to pro forma adjusted interest expense. Pro forma adjusted interest
expense reflects the impact of lower debt balances and lower interest rates
post IPO.This includes the pro forma savings for the full periods from the
redemption of the $450 million senior subordinated notes and the pricing
amendment to the senior secured term loan facilities completed in February
2013 as if these transactions had been completed January 1, 2013. Pro forma
results also present shares outstanding as if the Company's IPO had been
completed January 1, 2013.

Set forth below is a reconciliation of adjusted net income and pro forma net
income to net income.

Reconciliation of Adjusted Net Income & Pro forma Net Income from Net Income
Unaudited, in thousands except per share                           
                                           Three Months Ended December 31,
                                           2013         2012        % Change
Net income                                  $50,331    $32,707   53.9%
                                                                  
Amortization of acquired intangible assets  13,503      16,736     
Amortization of deferred financing costs    4,536       4,016      
Share-based compensation                    2,401       2,573      
Sponsor management/termination fee          --         1,035      
M&A and acquisition related costs           234         843        
Pre-tax total                              20,674      25,203     
Income tax expense on adjustments           7,362       10,960     
Adjusted net income                         $63,643    $46,950   35.6%
                                                                  
Diluted shares outstanding                  85,088      63,521     
Adjusted EPS - diluted                      $0.75      $0.74     1.4%
                                                                  
                                                                  
                                           Twelve Months Ended December 31,
                                           2013         2012        % Change
Net income                                  $143,202   $125,541  14.1%
                                                                  
Amortization of acquired intangible assets  55,338      65,848     
Amortization of deferred financing costs    18,246      14,606     
Accelerated amortization of deferred        6,603       2,715      
financing costs
Share-based compensation                    10,555      25,849     
Sponsor management/termination fee          25,000      4,123      
IPO bonus                                   2,975       --        
Subordinated debt call premium              16,502      --        
M&A and acquisition related costs           1,172       1,652      
Acquisition earnout reversal                --         (7,887)    
Pre-tax total                              136,391     106,906    
Income tax expense on adjustments           50,260      42,228     
Adjusted net income                         $229,333   $190,219  20.6%
                                                                  
Diluted shares outstanding                  80,318      63,523     
Adjusted EPS - diluted                      $2.86      $2.99     -4.3%
                                                                  
Pro forma interest expense change,net of   $15,443               
tax
Pro forma adjusted net income               $244,776   N/A       
                                                                  
Pro forma diluted shares outstanding        84,986                 
Pro forma adjusted EPS - diluted            $2.88      N/A       

Free Cash Flow Reconciliation

The Company believes free cash flow provides a relevant measure of liquidity
and a useful basis for assessing the Company's ability to fund its activities,
including the financing of acquisitions, debt service, stock repurchases and
distribution of earnings to shareholders.Free cash flow is calculated as cash
flows from operations less cash capital expenditures.Free cash flow is not a
measure of financial performance under GAAP. Free cash flow should not be
considered in isolation or as a substitute for cash flows from operations or
other liquidity measures prepared in accordance with GAAP. Free cash flow, as
presented, may not be comparable to similarly titled measures of other
companies.Set forth below is a reconciliation of free cash flow to cash flows
from operations.

Reconciliation of Free Cash Flow from Operating Cash Flow
Unaudited, in thousands                            
                           Three Months Ended December 31,
                           2013         2012        % Change
Cash flows from operations $107,358   $74,969   43.2%
Cash capital expenditures   40,418      37,629     7.4%
Free cash flow              $66,940    $37,340   79.3%
                                                  
                                                  
                           Twelve Months Ended December 31,
                           2013         2012        % Change
Cash flows from operations $384,087   $318,916  20.4%
Cash capital expenditures   128,398     125,489    2.3%
Free cash flow              $255,689   $193,427  32.2%

EBITDA and Adjusted EBITDA Reconciliation

The common definition of EBITDA is "earnings before interest expense, taxes,
depreciation and amortization."In evaluating liquidity and performance, the
Company uses earnings before interest expense, share based compensation,
taxes, depreciation and amortization, and one-time IPO-related expenses, or
"adjusted EBITDA."EBITDA and adjusted EBITDA are not measures of financial
performance or liquidity under GAAP.EBITDA and adjusted EBITDA should not be
considered in isolation or as a substitute for net income, cash flows from
operations or other income or cash flows data prepared in accordance with
GAAP.EBITDA and adjusted EBITDA, as presented, may not be comparable to
similarly titled measures of other companies.EBITDA and adjusted EBITDA are
used by certain investors as measures to assess the Company's ability to
service debt.Adjusted EBITDA is also used in the Company's debt covenants,
although the precise adjustments used to calculate adjusted EBITDA included in
the Company's credit facility and indentures vary in certain respects among
such agreements and from those presented below.Certain adjustments to
adjusted EBITDA were excluded from the calculations below consistent with the
adjustments made for adjusted operating income and adjusted net income.Set
forth below is a reconciliation of EBITDA and adjusted EBITDA to cash flows
from operations and net income.

Reconciliation of EBITDA and Adjusted EBITDA from Operating Cash Flow
Unaudited, in thousands                                        
                           Three Months Ended Dec. Twelve Months Ended Dec.
                            31,                     31,
                           2013         2012        2013         2012
Cash flows from operating   $107,358   $74,969   $384,087   $318,916
activities
Income tax expense          27,836      25,170     83,559      82,068
Deferred income tax benefit (4,657)     8,999      (8,325)     (1,318)
(expense)
Interest expense and other  51,904      77,566     257,696     273,117
financing charges
Provision for share-based   (2,401)     (2,573)    (10,555)    (25,849)
compensation
Amortization of deferred    (4,536)     (4,016)    (18,246)    (14,606)
financing costs
Accelerated amortization of --         --        (6,603)     (2,715)
deferred financing costs
Asset impairment            --         --        --         (3,715)
Other                       (6)         617        (99)        432
Changes in operating assets
and liabilities, net of     279         1,280      (16,773)    36,818
business acquisitions
EBITDA                      175,777     182,012    664,741     663,148
Provision for share-based   2,401       2,573      10,555      25,849
compensation
Sponsor
management/termination fee  --         1,035      27,975      4,123
and IPO bonus
M&A and acquisition related 234         843        1,172       1,652
costs
Acquisition earnout         --         --        --         (7,887)
reversal
Adjusted EBITDA             $178,412   $186,463  $704,443   $686,885
                                                              
                                                              
Reconciliation of EBITDA and Adjusted EBITDA from Net Income
Unaudited, in thousands                                       
                           Three Months Ended Dec. Twelve Months Ended Dec.
                            31,                     31,
                           2013         2012        2013         2012
Net income                  $50,331    $32,707   $143,202   $125,541
Interest expense and other  51,904      77,566     257,696     273,117
financing charges
Depreciation and            45,706      46,569     180,284     182,422
amortization
Income tax expense          27,836      25,170     83,559      82,068
EBITDA                      175,777     182,012    664,741     663,148
Provision for share-based   2,401       2,573      10,555      25,849
compensation
Sponsor
management/termination fee  --         1,035      27,975      4,123
and IPO bonus
M&A and acquisition related 234         843        1,172       1,652
costs
Acquisition earnout         --         --        --         (7,887)
reversal
Adjusted EBITDA             $178,412   $186,463  $704,443   $686,885
                                                              
                                                              
Unaudited, in thousands    Three Months Ended Dec. Twelve Months Ended Dec.
                            31,                     31,
                           2013         2012        2013         2012
Cash flows from operating   $107,358   $74,969   $384,087   $318,916
activities
Cash flows used in          $(46,349)  $(36,335) $(135,508) $(201,622)
investing activities
Cash flows used in          $(42,666)  $(9,287)  $(196,828) $(33,130)
financing activities

                                                            
^1 Platform-based businesses include the Unified Communications segment,
Intrado, West Interactive and HyperCube.Platform and agent-based revenue are
presented prior to intercompany eliminations.
^2 See Reconciliation of Non-GAAP Financial Measures below.
^3 Reflects the impact of post-IPO reduced debt balances and lower interest
rates resulting from the Company's pricing amendments to its senior secured
term loan facilities completed in February 2013 and redemption of the $450
million senior subordinated notes as if these transactions had been completed
on January 1, 2013.Pro forma results also present shares outstanding as if
the Company's IPO had been completed on January 1, 2013.
^4 Free cash flow is calculated as cash flows from operations less cash
capital expenditures.
N/A: Not Applicable
NM: Not Meaningful

CONTACT: AT THE COMPANY:
         David Pleiss
         Investor Relations
         (402) 963-1500
         dmpleiss@west.com

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