Sinergia Expands Service Offerings to the Banche di Credito Cooperativo Network in Italy

Sinergia Expands Service Offerings to the Banche di Credito Cooperativo Network 
in Italy 
Deploys NCR's APTRA Vision and INETCO Insight to monitor service
availability for over 165 rural banks and improve end customer
experience across over 2000 ATMs 
VANCOUVER, BRITISH COLUMBIA -- (Marketwired) -- 01/29/14 -- NCR
Corporation (NYSE:NCR), the global leader in consumer transaction
technologies, and INETCO Systems Limited, a leading provider of
transaction monitoring and analytics solutions for the banking and
payment processing industries, today announced that Sinergia has
chosen a combined NCR APTRA(TM) Vision and INETCO Insight(R) software
solution to monitor real-time service delivery and improve customer
service. The solution will be deployed to more than 165 rural banks
and 2000 ATMs that run on the Banche di Credito Cooperativo network
in Italy. 
Founded in 2012, Sinergia is the result of a merger between Cesecoop,
Soar, UPF and Iside Spa. The objective of the merger was to provide
rural banks throughout Italy with a centralized, standardized
infrastructure that makes it easy to achieve operational excellence
and optimal cost-effectiveness.  
"Sinergia is now able to extend our service to a larger base of
banks, and provide the multi-vendor ATM monitoring, multi-application
maintenance and transaction analytics that our customers demand,"
said Marco Monti, Banking Services Vice President at Sinergia. "This
enables Sinergia to guarantee ATM availability, identify fraudulent
behaviour anomalies, such as cash trapping, and deliver undisrupted
services to all our customers. The INETCO Insight end-to-end
transaction monitoring capabilities, bundled with NCR APTRA Vision,
enables this by providing a powerful, cost effective solution that is
far superior to any performance monitoring solution on the market
today."  
NCR APTRA Vision is a multi-vendor ATM management system used by
financial institutions all over the world to proactively manage and
improve ATM uptime and availability. The INETCO Insight transaction
monitoring software complements APTRA Vision by providing real-time
alerting and end-to-end visibility into consumer transactions once
they are initiated at an ATM or any other customer-facing touch point
such as a mobile application, kiosk or online banking application.
Detailed notifications reveal when transactions from a certain card
type, ATM terminal ID, EFT network, switch, or service type are
failing. Together, these technologies help improve both operational
efficiency and consumer satisfaction by decreasing the number of
transaction failures or slowdowns, improving ATM availability and
identifying performance issues prior to in-bound customer complaints. 
"Sinergia is able to improve ATM up-time and improve customer
experience with a single, standardized view of their increasingly
complex ATM network infrastructure," said Ruth Fornell, NCR VP of
Software and Services, Financial Industry. "With APTRA Vision and
INETCO Insight, financial institutions now have unparalleled access
to data, actionable management insight and control - no matter how
complex and busy their network."  
To learn more on how to achieve an enterprise-wide performance view
of your multichannel banking environment, read this complimentary
whitepaper from NCR and INETCO:  
http://www.inetco.com/landing/ncr_inetco_multichannel_banking_techno
logy/ 
About INETCO  
INETCO(R) Systems Limited provides real-time transaction monitoring
and analytics to IT operations teams that are looking for a faster,
non-invasive way to identify application and infrastructure
bottlenecks and ensure optimal service and business process delivery
within their production environments. INETCO's solutions are
currently deployed in over 50 different countries. Happy INETCO
Insight(R) partners and customers include a variety of global
companies spanning the banking, ATM, retail, healthcare, travel,
telecommunications and payment processing markets.
http://www.inetco.com 
For more information: 
Read the INETCO Blog  
Follow us on Twitter: @INETCOInsight 
Like us on Facebook 
Watch INETCO on YouTube 
Follow INETCO on LinkedIn 
About NCR Corporation  
NCR Corporation (NYSE:NCR) is the global leader in consumer
transaction technologies, turning everyday interactions with
businesses into exceptional experiences. With its software, hardware,
and portfolio of services, NCR enables more than 450 million
transactions daily across the retail, financial, travel, hospitality,
telecom and technology industries. NCR solutions run the everyday
transactions that make your life easier. 
NCR is headquartered in Duluth, Georgia with over 26,000 employees
and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.  
Web site: www.ncr.com  
Twitter: @NCRCorporation  
Facebook: www.facebook.com/ncrcorp  
LinkedIn: www.linkedin.com/company/ncr-corporation  
YouTube: www.youtube.com/user/ncrcorporation  
NCR is a trademark of NCR Corporation in the United States and other
countries. INETCO, INETCO Insight, the INETCO logo, and the INETCO
Insight logo are trademarks or registered trademarks of INETCO
Systems Ltd. 
Contacts:
INETCO Systems Ltd.
Brad Zaytsoff
Director of Marketing
604-451-1567 ext. 129
bzaytsoff@inetco.com 
NCR Public Relations (Europe)
Andy Phillips
0207 7258248
andy.phillips@ncr.com 
NCR Public Relations (US)
Jeff Dudash
919-435-6976 (o)
jeff.dudash@ncr.com
 
 
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