Gartner Places Convergys in the Leaders Quadrant for Third Year in a Row;
Recognized for Global Customer Management Contact BPO Sector
CINCINNATI -- January 23, 2014
Convergys Corporation (NYSE: CVG), the global leader in customer management ,
today announced it has, for the third consecutive year, been positioned by
Gartner in the Leaders Quadrant of the Magic Quadrant for Customer Management
Contact Center BPO^1.
For the purpose of this Market Quadrant research, Gartner assesses service
providers with comprehensive CM contact center BPO services. Gartner places
firms in four quadrants along two axes –ability to execute and completeness of
vision. The highest evaluation for both execution and vision places a firm in
the Leaders Quadrant.
“Convergys is honored to be placed in the Leaders Quadrant for the third year
in a row,” Convergys President and Chief Executive Officer Andrea Ayers said.
“We believe it is a testament to the hard work of our talented team across the
globe, and our commitment to investing in the capabilities and markets that
matter to our clients.”
About Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select only
those vendors with the highest ratings. Gartner research publications consist
of the opinions of Gartner’s research organization and should not be construed
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with respect to this research, including any warranties of merchantability or
fitness for a particular purpose.
As a leader in customer management for over 30 years, Convergys is uniquely
focused on helping companies find new ways to enhance the value of their
customer relationships and deliver consistent customer experiences across all
channels and geographies. Every day, our over 82,000 employees help our
clients balance the demands of increasing revenue, improving customer
satisfaction, and reducing overall cost using an optimal mix of agent,
technology, and analytics solutions. Our actionable insight stems from
handling billions of customer interactions annually for our clients. Visit
www.convergys.com to learn more.
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(Convergys and the Convergys logo are registered trademarks of Convergys
^1 Gartner, Inc., “Magic Quadrant for Customer Management Contact Center BPO,”
by TJ Singh, December 24, 2013.
Krista Boyle, Public/Media Relations, 513-723-2061
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