C Spire Fiber Accelerates Broadband Service Delivery with NetCracker
NetCracker Enhances Outside Plant Management and Automates Service Fulfillment
WALTHAM, Mass. -- January 23, 2014
NetCracker Technology announced today that it is accelerating broadband
service delivery for C Spire Fiber, a “carrier’s carrier” offering
full-service provider transport, Internet, and broadband network services.
By leveraging NetCracker’s Outside Plant Management solution and data
migration services, as well as implementing NetCracker’s Service Order
Management solution, C Spire Fiber is accelerating service delivery, enhancing
order fulfillment accuracy, and improving physical and logical inventory data
across its 4,400-mile fiber optic network.
C Spire Fiber’s business is growing rapidly as it rolls out increasing
broadband services to support business users and enable residential services
such as fiber-to-the-home. With NetCracker’s Outside Plant Management
solution, and data migration services, C Spire Fiber has centralized its
physical and logical network inventory data. This enables comprehensive,
map-based management of its outside plant assets for modeling and documenting
cables, splices, and terminations.
Furthermore, NetCracker’s Service Order Management solution has been deployed
to enable C Spire Fiber to gain an end-to-end view of every order, and
substantially improve staff efficiency and order fulfillment timeliness and
accuracy. As a result, C Spire Fiber will reduce operating expenses across its
ordering and fulfillment processes; leverage more intelligent analytics to
handle process issues and order volume proactively; accelerate revenue through
faster service turn-up; and improve facilities construction efficiency.
“As our business grows and diversifies, we need to drive as much speed and
cost efficiency into our service delivery processes as possible,” said Gregg
Logan, Senior Vice President at C Spire Fiber. “Working with NetCracker, a
proven software solution provider, we are accelerating our business processes,
reducing our operating costs, and driving profitability in our customer-facing
“C Spire Fiber’s business model relies on visibility, intelligence, and
efficiency to sustain growth and hit its strategic financial goals,” said
Sylvain Seignour, Vice President, Americas at NetCracker. “NetCracker is
excited to work with C Spire Fiber to help it improve its network and business
operations in order to increase revenue per transaction while decreasing its
About NetCracker Technology
NetCracker Technology, a subsidiary of NEC Corporation, is the proven partner
for communications service providers and cable operators offering
comprehensive, end-to-end solutions and delivery capabilities to optimize
their enterprise. With its global reach, leading-edge technology, and unbroken
track record of successful implementations, NetCracker helps eliminate
operational and business silos and delivers real-time experience in an
on-demand world. For more information, please visit www.NetCracker.com.
NetCracker is a registered trademark of NetCracker Technology Corp. All other
company or product names mentioned in this press release may be trademarks or
registered trademarks of the respective companies with which they are
About NEC Corporation
NEC Corporation is a leader in the integration of IT and network technologies
that benefit businesses and people around the world. By providing a
combination of products and solutions that cross utilize the company’s
experience and global resources, NEC’s advanced technologies meet the complex
and ever-changing needs of its customers. NEC brings more than 100 years of
expertise in technological innovation to empower people, businesses and
society. For more information, visit NEC at http://www.nec.com.
NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other
product or service marks mentioned herein are the trademarks of their
respective owners. © 2013 NEC Corporation.
About C Spire Fiber
C Spire Fiber is a full service provider of Internet, telecommunications and
network services. C Spire Fiber, via fiber optic cable, offers high-speed
Internet, enhanced digital video services, as well as local and long distance
service on a single bill for homes and businesses. C Spire Fiber is a wholly
owned subsidiary of Telapex, Inc., a Ridgeland, Mississippi-based
telecommunications company. C Spire Fiber markets consumer broadband Internet,
digital video services and residential phone service under the C Spire brand.
The company also markets its IP voice phone services and fixed-rate,
high-speed dedicated Internet access services under the C Spire Business
Solutions brand. For more information, visit C Spire Fiber’s website at
SmartMark Communications for NetCracker
Juliet Shavit, +1-215-504-4272
Joanna Larivee, +1-781-419-3374
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