Teleperformance U.S.A. Announces Partnership With BookIt.com
SALT LAKE CITY, UT -- (Marketwired) -- 01/21/14 -- Teleperformance,
the global leader in outsourced multichannel customer experience
management, announced its partnership with BookIt.com, a major online
travel agency. Teleperformance will serve BookIt.com's growing
customer base and services out of its multichannel contact center in
Montego Bay, Jamaica. The addition of BookIt.com adds to
Teleperformance U.S.A.'s expanding list of travel clients.
Teleperformance and BookIt.com celebrated the project kick-off with a
ribbon cutting ceremony at the Teleperformance Montego Bay contact
center. The ceremony was attended by the Honorable Kenneth Wykeham
McNeill, MD, MP, Jamaica's Minister of Tourism along with the
Honorable Minister of State, Sharon Ffolkes-Abraham. Bud Finlaw,
BookIt.com Founder and CEO, was also present for the ribbon cutting
along with several members of the BookIt.com and Teleperformance
"BookIt.com explored several options for providers and locations for
our new contact center. In the end, however, it was very easy to
select Jamaica as our location and Teleperformance as our partner,"
said Bud Finlaw, BookIt.com Founder and CEO. "We are already seeing
excellent results from our new Jamaican center, and look forward to
hiring more agents in the very near future."
Teleperformance will add more than 150 customer service
representatives to provide BookIt.com guests with booking, travel
information and customer support services. These representatives will
provide guests with a more efficient and accessible service
"BookIt.com has placed a lot of trust in our hands and I am confident
our team in Jamaica will exceed those expectations," said Brent
Welch, CEO, English World and Asia-Pacific, Teleperformance. "At
Teleperformance, we pride ourselves in our people and are pleased
that BookIt.com saw the passion of our employees in Jamaica and their
commitment to delivering excellence."
Teleperformance Jamaica was founded nearly 12 years ago with 150
employees and has since grown to provide jobs to more than 1,700
people. This leading contact center, located in Montego Bay, provides
customer care, sales acquisition, accounts receivable and back office
services for c
ompanies across the U.S., Canadian and Caribbean
markets in a wide range of industries.
ABOUT TELEPERFORMANCE GROUP
Teleperformance, the global leader in outsourced multichannel
customer experience management, serves companies around the world
with customer acquisition, customer care, technical support and debt
collection programs. In 2012, it reported consolidated revenue of
EUR2,347 million ($3,028 million, based on EUR1 = $1.29).
The Group operates around 100,000 computerized workstations, with
more than 138,000 full-time equivalent employees across 270 contact
centers in 46 countries. It manages programs in over 66 languages and
dialects on behalf of major international companies operating in a
wide variety of industries.
Teleperformance shares are traded on the NYSE Euronext Paris market,
Compartment A, and are eligible for the deferred settlement service.
They are included in the following indices: SBF 120, STOXX 600 and
France CAC Mid & Small.
Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF
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