Unify Customers to Benefit from Expanded Field Service and Customer Support with NCR

  Unify Customers to Benefit from Expanded Field Service and Customer Support
  with NCR

   Agreement taps NCR broad service network and communications expertise to
            support Unify’s growing customer base in North America

Business Wire

RESTON, Va. & DULUTH, Ga. -- January 16, 2014

Unify, formerly known as Siemens Enterprise Communications, and NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, today announced an agreement that provides Unify customers with
expanded field service and support throughout North America. Under the
agreement, NCR, through its Telecom & Technology line of business, will
provide on-site hardware maintenance and support services that cover Unify’s
voice and unified communications solutions.

Unify said its existing and new customers would immediately benefit from
access to the more than 2,400 NCR badged services professionals in North
America, including more than 1,200 IP telephony-trained technicians. NCR will
provide onsite technical support services for all Unify customers, including
moves, adds and changes, and various non-complex installation tasks.

“This is an important move by Unify in North America,” said Marty Parker,
co-founder and principal analyst, UniComm Consulting. “OpenScape UC software
was one of the first robust UC platforms to be available for cloud-based
delivery, and the agreement with NCR complements that strength with a proven
support delivery organization. This type of disruptive change has the
potential of expanding the Unify position with existing as well as new

Under the agreement, Unify will drive all customer relationship management,
including escalation management. As a result, Unify customers will experience
no changes in how they call for support or in the way in which billing occurs,
while benefiting from a standardized on-site support experience and access to
a larger workforce of Unify-trained technicians. Unify said it would continue
to perform all remote support, diagnostics, and troubleshooting activities. In
addition, Unify will retain a team of dedicated Unify-badged technicians to
provide additional assistance and onsite expertise for customers when

“The new service agreement with NCR will dramatically improve access to field
service technicians across North America, provide a more consistent service
experience, and deliver additional value and peace of mind to our customers,”
said Paul Comeau, senior vice president, Services for North America, of Unify.
“We chose to partner with NCR as they will provide Unify with a flexible
support capability with unmatched coverage, and because of their stellar
reputation for customer focus and service. The agreement comes at a good time,
providing ‘future-proof’ service capabilities as our customers and Unify
continue transitions toward more software-based communications and
collaborations technologies.”

“The combination of NCR’s deep domain experience in IT services and
telecommunications was a perfect fit for Unify and instrumental in our
selection,” said Sophia Williams, vice president and general manager, Telecom
& Technology line of business, NCR. “NCR’s service management capabilities and
infrastructure, our broad multi-vendor capabilities, and our global reach and
scale continue to deliver exceptional value to our customers.”

About Unify

Unify—formerly known as Siemens Enterprise Communications—is a premier
communications software and services firm. Our solutions unify multiple
networks, devices and applications into one easy-to-use platform that allows
teams to engage in rich and meaningful conversations. The result is a
transformation of how the enterprise communicates and collaborates that
amplifies collective effort, energizes the business, and enhances business
performance. Born out of the engineering DNA of Siemens AG, Unify builds on
this heritage of product reliability, innovation, open standards and security
to provide integrated communications solutions for approximately 75% of the
Global 500. Unify is a joint venture of The Gores Group and Siemens AG.

About NCR Corporation

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into exceptional
experiences. With its software, hardware, and portfolio of services, NCR
enables more than 450 million transactions daily across the retail, financial,
travel, hospitality, telecom and technology industries. NCR solutions run the
everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 26,000 employees and does
business in 180 countries. NCR is a trademark of NCR Corporation in the United
States and other countries.

Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

This release contains forward-looking statements based on beliefs of Unify's
management. The words "anticipate," "believe," "estimate," "forecast,"
"expect," "intend," "plan," "should," and "project" are used to identify
forward-looking statements. Such statements reflect the company's current
views with respect to future events and are subject to risks and
uncertainties. Many factors could cause the actual results to be materially
different, including, among others, changes in general economic and business
conditions, changes in currency exchange rates and interest rates,
introduction of competing products, lack of acceptance of new products or
services and changes in business strategy. Actual results may vary materially
from those projected here. Unify does not intend or assume any obligation to
update these forward-looking statements.

Additional Resources

Unify on Twitter
Unify on Facebook
Unify on LinkedIn
Unify on Google+
Unify on YouTube
Unify blog


Amy Martin, 408-492-2785
NCR Corporation
Tim Henschel, 770-299-5100
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