FPL warns about new twist to international email scam targeting utility
Company is aware of customers and non-customers having received bogus FPL
JUNO BEACH, Fla., Jan. 16, 2014
JUNO BEACH, Fla., Jan. 16, 2014 /PRNewswire/ --Florida Power & Light Company
(FPL) today announced that it is alerting its customers and others regarding a
new twist to an international scam that specifically targets utility customers
through email. Both FPL and non-FPL customers have reported receiving bogus
FPL email bills. Anyone who receives an FPL email bill and is not an FPL
customer should delete these suspicious emails immediately and not click on
any links as they may contain malicious spam.
"If FPL customers receive an FPL email bill that looks different from their
normal bill or seems suspicious in any way, do not click any links, delete it
immediately,"said Marlene Santos, vice president of customer service for FPL.
"Our commitment is first and foremost to our customers - we don't want a
single person to fall victim to these scams."
Last week, scammers began targeting FPL customers with similar email bills
from other legitimate utilities, such as Pacific Gas & Electric and Atmos
Energy. FPL customers should delete these emails immediately.
To authenticate an FPL email bill, verify the account number on the email bill
with your actual account number. Customers can find their account number by
looking at an old bill or by logging in to FPL.com. Also, FPL will never send
emails that threaten or require immediate action to provide personal
information.The company reminds its customers and others to:
oIgnore suspicious requests for personal information such as bank account
numbers, user names and passwords, credit card numbers or Social Security
oDelete all suspicious emails that require immediate action to verify or
demand personal information
oDelete any emails from utilities with whom you're not a customer
Additional tips to protect against scams can be found by
If anyone believes they have been victimized by this scam, FPL encourages them
to report it online to the Financial Fraud Enforcement Task Force at
Florida Power& Light Company
Florida Power& Light Company is the largest rate-regulated electric utility
inFloridaand serves the third-largest number of customers of any electric
utility inthe United States. FPL serves approximately 4.6 million customer
accounts and is a leading Florida employer with approximately 10,000 employees
as of year-end 2012. During the five-year period endedDecember 31, 2012, the
company delivered the best service reliability among Florida investor-owned
utilities. As of year-end 2012, its typical residential customer bills are the
lowest inFlorida, and based on data available inJuly 2012, are about 26
percent below the national average. A clean energy leader, FPL has one of the
lowest emissions profiles and one of the leading energy efficiency programs
among utilities nationwide. FPL is a subsidiary ofJuno Beach, Fla.-based
NextEra Energy, Inc. (NYSE: NEE). For more information, visitwww.FPL.com.
SOURCE Florida Power & Light Company
Contact: Florida Power and Light Co., Media Line: (561) 694-4442
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