Interactive Intelligence to Host “Key 2014 Contact Center Trends and Priorities” Industry Web Event

  Interactive Intelligence to Host “Key 2014 Contact Center Trends and   Priorities” Industry Web Event  Business Wire  INDIANAPOLIS -- January 16, 2014  Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is hosting a no-cost Web event titled, “Key 2014 Contact Center Trends and Priorities: How You Can Be Ready,” to be held Tuesday, Jan. 28 at 11:30 a.m. Eastern time (EST).  Already attracting more than 1,400 registrants, this 75-minute webcast will address the latest contact center technology trends driving an improved customer experience, while giving actionable advice from industry experts.  Webcast presenters include Forrester Research principal analyst Art Schoeller, and Interactive Intelligence chief marketing officer Joe Staples.  An extensive Q&A will follow the Web presentation, during which Schoeller and Staples will be joined by industry veterans McGee-Smith Analytics founder Sheila McGee-Smith, and Vanguard Communications founder and president Don Van Doren to answer live audience questions.  “We designed this webcast to help contact center directors and those responsible for the customer experience navigate the ever-changing technology landscape, which today includes important trends such as the proliferation of the cloud, omnichannel communications, and analytics,” Staples said. “By giving practical advice for evaluating these technologies, participants can walk away with a plan to help their business deliver the best customer experience possible.”  To register for this webcast, visit:  About Interactive Intelligence  Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2013 Cloud Computing Excellence Award. It has received Frost & Sullivan’s Company of the Year Award, Contact Center Systems, North America, for the last three consecutive years. Interactive Intelligence employs more than 1,700 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or Visit the company on the Web at; on Twitter at; on Facebook at; or on LinkedIn at  Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.  ININ-G  Contact:  Interactive Intelligence Christine Holley, Senior Director of Market Communications, +1 317-715-8220