Interactive Intelligence to Host “Key 2014 Contact Center Trends and Priorities” Industry Web Event

  Interactive Intelligence to Host “Key 2014 Contact Center Trends and
  Priorities” Industry Web Event

Business Wire

INDIANAPOLIS -- January 16, 2014

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
software and services designed to improve the customer experience, is hosting
a no-cost Web event titled, “Key 2014 Contact Center Trends and Priorities:
How You Can Be Ready,” to be held Tuesday, Jan. 28 at 11:30 a.m. Eastern time

Already attracting more than 1,400 registrants, this 75-minute webcast will
address the latest contact center technology trends driving an improved
customer experience, while giving actionable advice from industry experts.

Webcast presenters include Forrester Research principal analyst Art Schoeller,
and Interactive Intelligence chief marketing officer Joe Staples.

An extensive Q&A will follow the Web presentation, during which Schoeller and
Staples will be joined by industry veterans McGee-Smith Analytics founder
Sheila McGee-Smith, and Vanguard Communications founder and president Don Van
Doren to answer live audience questions.

“We designed this webcast to help contact center directors and those
responsible for the customer experience navigate the ever-changing technology
landscape, which today includes important trends such as the proliferation of
the cloud, omnichannel communications, and analytics,” Staples said. “By
giving practical advice for evaluating these technologies, participants can
walk away with a plan to help their business deliver the best customer
experience possible.”

To register for this webcast, visit:

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center, unified communications, and business process automation
software and services designed to improve the customer experience. The
company’s solutions, which can be deployed via the cloud or on-premises, are
ideal for industries such as financial services, insurance, outsourcers,
collections and utilities. Interactive Intelligence was founded in 1994 and
has more than 5,000 customers worldwide. The company is among Software
Magazine’s 2013 Top 500 Global Software and Service Providers, and is the
recipient of TMC’s Cloud Computing Magazine’s 2013 Cloud Computing Excellence
Award. It has received Frost & Sullivan’s Company of the Year Award, Contact
Center Systems, North America, for the last three consecutive years.
Interactive Intelligence employs more than 1,700 people and is headquartered
in Indianapolis, Indiana. The company has offices throughout North America,
Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive
Intelligence can be reached at +1 317.872.3000 or Visit the
company on the Web at; on Twitter at; on
Facebook at; or on LinkedIn at

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.



Interactive Intelligence
Christine Holley, Senior Director of Market Communications, +1 317-715-8220
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