WIND Telecomunicazioni S.p.A Calls in ClickSoftware to Provide Premier Service
Italian telecoms operator implements advanced scheduling and mobility
technology to ramp up workforce during a period of growth
BURLINGTON, Massachusetts, January 15, 2014
BURLINGTON, Massachusetts, January 15, 2014 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of
mobile workforce management (WFM) solutions for the service industry, today
announced that WIND Telecomunicazioni S.p.A, one of the largest mobile telecom
operators in Italy, has selected ClickSoftware's solutions to replace its
current WFM platform.
The new WFM solution will enable WIND to take advantage of assisted scheduling
for more efficient operations, as well as cementing its position as the leader
in quality of service for customers. Ericsson has been selected as the systems
integrator to deploy the ClickSoftware solution.
"We have always been committed to fortifying the fundamentals that strengthen
our core activities and that are able to increase the flexibility and
efficiency of our operational services. Customer satisfaction is crucial to
our business and we needed a solution that was reliable, easy to implement and
develop, and with a measureable amount of results," said Nicola Grassi, Chief
Technology Officer at WIND. "We believe that we can meet such challenges
working with ClickSoftware."
With nearly 1,000 field technicians, the dispatchers will be able to reap the
benefits of powerful optimization capabilities, providing precise, reliable
and timely information directly to the smartphones of the technicians on the
field. An additional benefit of the mobile component is increased manager
ability to gain visibility into all aspects of the business, especially in
times of emergency.
"WIND understands the strategic importance of the customer experience, and
ClickSoftware will help meet its service goals," said Dr. Moshe BenBassat,
Founder and CEO of ClickSoftware. "Our objective is to always help customers
use their resources in the most efficient way while meeting its targets for
customer satisfaction. With so many engineers in the field, ClickSoftware will
make a considerable impact on both the reliability of information shared and
time saved in completing jobs."
AboutWind Telecomunicazioni S.p.A.
Wind is one of the few European Tlc operators which offers integrated services
for mobile, fixed and Internet telephony. In Italy, it is the third mobile
operator with over 22 million subscribers as of September 30, 2013 and the
major alternative operator in the fixed telephony market, with over 3 million
For more information, please visit: http://www.windgroup.it
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, and Asia Pacific.
For more information, please visit http://www.clicksoftware.com. Follow us on
Safe Harbor Statement
This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits to WIND and its
customers from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially from those
projected, including those discussed in the "Risk Factors" section and
elsewhere in ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent filings with the Securities and Exchange
Commission. Except as otherwise required by law, ClickSoftware is under no
obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future
events or otherwise.
+1-781-272-5903 ext. 2364
James Gilheany/Emma Ralphson
SOURCE ClickSoftware Technologies Ltd
Press spacebar to pause and continue. Press esc to stop.