Digital Customer Experiences Take Center Stage At Upcoming Forrester Research Summit for Marketing & Strategy Professionals in

  Digital Customer Experiences Take Center Stage At Upcoming Forrester
  Research Summit for Marketing & Strategy Professionals in Asia Pacific

   Second annual summit will include official launch of Mandarin version of
       “Outside In”, Forrester’s definitive book on customer experience

Business Wire

BEIJING -- January 15, 2014

Forrester Research, Inc. (Nasdaq:FORR) announces its 2nd Summit for Marketing
& Strategy Professionals APAC in Shanghai, China on

March 19, 2014. The Summit will include more keynote speakers than the
inaugural event in 2013, including illustrious guests from Volkswagen Group
China and Intercontinental Hotels Group who will discuss how marketing and
strategy professionals can “Drive Digital Customer Experiences in a Slowing
Chinese Economy”. In addition, at the Summit, Forrester will officially launch
the Mandarin version of “Outside In”, its critically acclaimed book that
consolidates 14 years of customer experience research. Co-author Harley
Manning will be presenting at the event.

“As the second largest economy in the world, China is moving toward digital
faster than anyone can imagine,” said Bryan Wang, Vice President and Country
Manager for China, Forrester Research, who will also be the host for this
event. “However, the experience that Chinese consumers are receiving in
digital media, either on PC or mobile, is still far behind many mature
markets. This Summit serves to initiate conversations on digital customer
experience that will bridge the gap in the Age of the Customer.”

Keynote speakers at the Summit include:

  *Alexei Orlov, Chief Marketing Officer, Volkswagen Group China
  *Lincoln Barrett, Vice President, Distribution & Relationship Marketing –
    Greater China, Intercontinental Hotels Group
  *Harley Manning, Vice President, Research Director for Customer Experience
    at Forrester Research & co-author of the “Outside In” book
  *Ron Rogowski, Vice President, Principal Analyst for Customer Experience,
    Forrester Research
  *Zia Daniell Wigder, Vice President, Research Director for eBusiness &
    Channel Strategy, Forrester Research

Key takeaways from the Summit will include:

  *Why Digital is key to Customer Experience and Business Success in China,
    as more companies get customer-obsessed
  *How to create customer-centric experiences in mobile, eBusiness and
    direct-to-consumer sites
  *How to evaluate and journey towards customer experience maturity

Supported by Blue Digital, Epsilon, SDL, Social Touch, Velvet, and media
partners CBN Weekly and Thoughtful China, the Summit will take place at the Le
Royal Meridien Shanghai on March 19, 2014. Interested parties please register
before 1 February 2014 to enjoy the early bird discount. For more information,
please visit

About Forrester Research

Forrester Research (Nasdaq: FORR) is a global research and advisory firm
serving professionals in 13 key roles across three distinct client segments.
Our clients face progressively complex business and technology decisions every
day. To help them understand, strategize, and act upon opportunities brought
by change, Forrester provides proprietary research, consumer and business
data, custom consulting, events and online communities, and peer-to-peer
executive programs. We guide leaders in business technology, marketing and
strategy, and the technology industry through independent fact-based insight,
ensuring their business success today and tomorrow.

© 2014, Forrester Research, Inc. All rights reserved. Forrester is a trademark
of Forrester Research, Inc.


Forrester Research, Inc.
Public Relations, Asia Pacific
Deborah Ng, +65 6246 7016
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