14 January 2014
Capita signs contract with Transport for London to run Congestion
Charging and Low Emission Zone schemes
Capita plc today announces that it has signed a 5 year contract with Transport
for London (TfL) to operate the congestion charging, low emission zone and
traffic enforcement notice processing schemes. Capita will take full
responsibility for the schemes in November 2015 following a period of
implementation which commences in 2014. The overall agreement is expected to
generate revenue of approximately £145m to Capita. Additionally, TfL has the
option to extend the contract for a further 5 years.
Congestion Charging is designed to reduce traffic congestion and the income
raised is wholly reinvested in transport for London. Traffic enforcement notice
processing includes processing Penalty Charge Notices for bus lane and yellow
box junction contraventions. Capita will provide the IT systems, back office
and contact centre to run the schemes and the associated enforcement processes.
Andy Parker, Capita plc deputy chief executive, said: "The experience and
expertise we have across the Group, including our knowledge of managing complex
IT systems and seamless multi channel customer services, together with
implementing and managing the congestion charging scheme when it was first
launched, means that we are well equipped to deliver these schemes. Congestion
Charging, Low Emission Zones and traffic enforcement play an important role in
reducing congestion, meeting emissions targets and increasing investment in
London's transport and we are looking forward to working alongside TfL once
again to improve the experience for road users."
Capita designed and implemented the technology and then operated the congestion
charging scheme when Transport for London first launched it in February 2003
and successfully ran the initial scheme until February 2009.
For further information:
Tel: 020 7799 1525
Andy Parker, deputy chief executive
Shona Nichols, corporate communications director
Media enquiries only:
Capita press office
Tel: 020 7654 2152 or 020 7654 2399 (out of hours)
Note to editors
Capita plc is the UK's leading provider of BPO and integrated professional
support service solutions. With 62,000 people at more than 350 sites, including
70 business centres across the UK, Europe, India and South Africa, the Group
uses its expertise, infrastructure and scale benefits to transform its clients'
services, driving down costs and adding value. Capita is quoted on the London
Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2012 revenue
of £3.3 billion. Further information on Capita plc can be found at:
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