Consumers Energy Warns Against Continued "Green Dot" Imposter Phone Scam
118 Incidents Reported Since Late November
JACKSON, Mich., Jan. 14, 2014
JACKSON, Mich., Jan. 14, 2014 /PRNewswire/ --Consumers Energy is again
alerting the public that a scam demanding people quickly pay bills over the
telephone using a Green Dot prepaid credit card continues in Michigan.
Reports of this scam have come from Consumers Energy customers across the
state, but are most common in Kent, Genesee and Ingham counties. Since Nov.
22, people have reported 118 incidents in which callers have falsely claimed
to represent Consumers Energy. In Kent County, 37 reports of impersonations
have been recorded; 12 in Genesee County, and 10 in Ingham County.
A typical scenario involves the caller, who can speak English and Spanish,
demanding payment for a Consumers Energy bill within an hour, and telling the
customer to purchase a Green Dot prepaid credit card available at drug and
food stores. People are then directed to call an 866 toll-free phone number to
pay their bill with these cards.
Residential or business customers who believe they may have been victims of
this scam or who have related concerns should call Consumers Energy at
"We are cautioning the public to be on guard and alert about this scam. Our
customers should know that Consumers Energy never demands payment over the
phone using only a Green Dot card. Customers should never give money or
personal information over the phone to anyone they don't know. We encourage
customers to share information about this scam with friends, family and
neighbors so we can prevent additional victims," said Michael Williams,
Consumers Energy's director of corporate security.
Consumers Energy has a variety of payment options available for customers,
including the ability to pay over a secure Internet site, via U.S. mail, in
person at an authorized pay agent location, and by Visa, MasterCard or an
eCheck using an authorized Consumers Energy EasyPay agent. Learn more at
Tips on avoiding utility fraud are available on the Michigan Public Service
Consumers Energy, Michigan's largest utility, is the principal subsidiary of
CMS Energy (NYSE: CMS), providing natural gas and electricity to 6.6 million
of the state's 10 million residents in all 68 Lower Peninsula counties.
For more information regarding Consumers Energy, visit us at:
www.ConsumersEnergy.com or join us on Facebook at
SOURCE Consumers Energy
Contact: Roger Morgenstern (616) 530-4364; or Debra Dodd (586) 918-0597
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