inContact Announces Appointment of New Chief Technology Officer

       inContact Announces Appointment of New Chief Technology Officer

Technology and Cloud Industry Veteran Julian Critchfield Joins Leading Cloud
Provider's Executive Team

PR Newswire

SALT LAKE CITY, Jan. 13, 2014

SALT LAKE CITY, Jan. 13, 2014 /PRNewswire/ --inContact (NASDAQ: SAAS), the
leading provider of cloud contact center software and contact center agent
optimization tools, today announced the appointment of Julian Critchfield as
Executive Vice President and Chief Technology Officer. Reporting directly to
inContact CEO Paul Jarman, Critchfield will be responsible for the company's
technology strategy, product research and development and cloud operations.

(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

Critchfield joins the inContact team from GE Healthcare, where he served as
Global CTO and General Manager of Specialty Solutions, responsible for more
than 700 people and more than $900 million in revenue. Prior to GE Healthcare,
Critchfield was Executive Vice President of Development at Micro Focus
International, where he led software and customer care engineering.
Critchfield also spent more than 5 years at Oracle, where he was Vice
President of the company's Fusion Middleware Division, where he was
responsible for development, implementation and support of global enterprise
cloud implementations. He holds a BS degree in Computer Science from Brigham
Young University and an MBA from California Coast University.

"We are pleased to welcome Julian Critchfield to our talented and seasoned
executive team," said Paul Jarman, CEO at inContact. "Julian brings a strong
track record in cloud software development and customer-driven innovation that
will help us leverage the increasing demand for our award-winning solutions
and further extend our leadership in the rapidly growing cloud contact center
market."

About inContact

inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping
organizations around the globe create high quality customer experiences.
inContact is 100% focused on the cloud and is the only provider to combine
cloud software with an enterprise-class telecommunications network for a
complete customer interaction solution. Winner of Frost & Sullivan 2012 North
American Cloud Company of the Year in Cloud Contact Center Solutions,
inContact has deployed over 1,300 cloud contact center instances. To learn
more, visit www.inContact.com.

SOURCE inContact

Website: www.inContact.com
Contact: Cheryl Andrus?, E: Cheryl.andrus@incontact.com, P: (801) 320-3646; or
Matt Donovan, E: Donovan@merrittgrp.com, P: (703) 390-1519; or Investor
Contact: Edward Keaney, Market Street Partners, E:
ekeaney@marketstreetpartners.com, P: 415-445-3238