Mattersight and IQPC Announce Launch of Call Center IQ

Mattersight and IQPC Announce Launch of Call Center IQ 
CHICAGO, IL -- (Marketwired) -- 01/09/14 --  Mattersight Corporation
(NASDAQ: MATR), a leading provider of big data enterprise analytics,
together with IQPC, today announced the launch of Call Center IQ
(, a new online destination to connect
global contact center professionals through community, a resource
hub, and advisory services. 
Mattersight chose to be a sponsor CCIQ because IQPC and Mattersight
share the goal of supporting contact center professionals in their
pursuit of greater customer satisfaction and more efficient service
operations. Through the support of sponsors like Mattersight, and the
union of IQPC's Call Center Week event and Customer Management IQ
online platform, Call Center IQ instantly becomes a valuable
destination for the industry. Features, which are all complimentary
for members, include:  

--  Networking: 30,000+ qualified professionals
--  Research: Quarterly executive research reports
--  Access: Exclusive access to presentations, product, speaker podcasts,
    event research reports, vendor directories, and live content
--  Event Discounts: CCIQ event discounts and entry to VIP functions

Become a member at 
"Wise businesses recognize the call center as their greatest weapon
for driving sales, retaining Customers, and boosting the bottom
line," says Brian Cantor, managing editor and director of Call Center
IQ. "Thanks to our multi-platform forum for connecting contact center
professionals and our exclusive content relationships with customer
service icons like Zappos, Disney, Google, and Mattersight, we will
put businesses around the globe in position to harness the strength
of their call centers." 
About Mattersight 
 Mattersight is a leader in enterprise analytics
focused on customer and employee interactions and behaviors.
Mattersight(R) Behavioral Analytics captures and analyzes customer
and employee interactions, employee desktop data and other contextual
information to optimally route customers to the best available
employee, improve operational performance, and predict future
customer and employee outcomes. Mattersight's analytics are based on
millions of proprietary algorithms and the application of unique
behavioral models. The company's SaaS+ delivery model combines
analytics in the cloud with deep customer partnerships to drive
significant business value. Mattersight's solutions are used by
leading companies in Healthcare, Insurance, Financial Services,
Telecommunications, Cable, Utilities, Education, Hospitality and
Government. See What Matters(TM) by visiting  
About CCIQ
 By providing members with a complimentary, 24/7/365
opportunity to engage with countless, exclusive online resources and
a series of award-winning conferences at which they can interact
without wires, Call Center IQ will create a better, more empowered
breed of call center professionals that will deliver a better, more
satisfying experience for customers and business stakeholders. Join
CCIQ and connect with over 30,000 call center professionals, get
access to our quarterly research reports, and receive event discounts
to all of our events including Call Center Week and Call Center
Elana Winchester
Online Marketing Manager 
David Gustafson
Executive Vice President of Products and Marketing 
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