FPL warns customers about a new nationwide email scam targeting utility
Company is aware of some customers having received bogus email bills from
JUNO BEACH, Fla., Jan. 9, 2014
JUNO BEACH, Fla., Jan. 9, 2014 /PRNewswire/ --Florida Power & Light Company
(FPL) today announced that it is alerting its customers to a new nationwide
scam that specifically targets them through email. FPL customers have reported
receiving bogus email bill statements from legitimate utility companies, such
as Pacific Gas & Electric (PG&E). These companies are warning their customers
and others to delete these suspicious emails immediately and not click on any
"Protecting our customers and their personal account information is of utmost
importance," said Marlene Santos, vice president of customer service for FPL.
"Just as we make it a priority to protect customer information and keep our
systems secure, we urge our customers to do the same and be vigilant in
protecting themselves and always use caution when opening emails. At the end
of the day, we want to ensure no FPL customer becomes a victim."
FPL will never send emails that threaten or require immediate action to
provide personal information.
FPL also reminds its customers to:
oIgnore suspicious requests for personal information such as bank account
numbers, user names and passwords, credit card numbers or Social Security
oDelete all suspicious emails that require immediate action to verify or
provide personal information
FPL customers can find additional tips to protect against scams by
If customers believe they have been victimized by this scam, FPL encourages
them to report it online to the Financial Fraud Enforcement Task Force at
Florida Power & Light Company
Florida Power & Light Company is the largest rate-regulated electric utility
in Florida and serves the third-largest number of customers of any electric
utility in the United States. FPL serves approximately 4.6 million customer
accounts and is a leading Florida employer with approximately 10,000 employees
as of year-end 2012. During the five-year period ended December 31, 2011, the
company delivered the best service reliability among Florida investor-owned
utilities, while its typical residential customer bills, based on data
available in July 2012, are about 26 percent below the national average. A
clean energy leader, FPL has one of the lowest emissions profiles and one of
the leading energy efficiency programs among utilities nationwide. FPL is a
subsidiary of Juno Beach, Fla.-based NextEra Energy, Inc. (NYSE: NEE). For
more information, visit www.FPL.com.
SOURCE Florida Power & Light Company
Contact: Florida Power & Light Co. Media Line: 561-694-4442
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