Health Management Solutions Company Selects inContact to Unify Multi-Location
Contact Center Operations
Cloud contact center solution will support multi-channel customer service for
health industry clients
SALT LAKE CITY, Jan. 9, 2014
SALT LAKE CITY, Jan. 9, 2014 /PRNewswire/ --inContact (NASDAQ: SAAS), the
leading provider of cloud contact center software and contact center agent
optimization tools, today announced that a leading health management solutions
company has selected inContact to unify contact center operations across ten
locations and 200 contact center agents. The company supports a broad spectrum
of healthcare providers, payers and their patients with technology-enabled
Driven by healthcare reform and value-based delivery models, companies across
the industry are looking at ways to transform their management and patient
care systems. This service provider was seeking a partnership with a leading
contact center company to implement a flexible and scalable multi-channel
solution. inContact was selected over other premise and cloud competitors, and
will provide inbound, outbound voice support, chat, voicemail and additional
contact channels in the future.
"We are proud to be associated with this new customer," said Paul Jarman, CEO
at inContact. "They are at the forefront of a major shift in our society, and
they have a strong, values-driven mission and purpose. They apply their
experience and expertise in care delivery to help hundreds of clients across
the United States. Ultimately they touch the lives of millions of patients and
With inContact's cloud contact center solution, the health services company
will get more functionality and scalability in a unified platform that
includes Automatic Call Distribution (ACD), Interactive Voice Response (IVR),
an automated call-back option for callers as well as integration with the
customer database. Agents will utilize inContact's cloud universal queue in a
blended inbound/outbound environment with intelligent routing of incoming
calls, screen pops of customer information, and automated outbound dialing.
inContact meets stringent requirements for security and reliability as well as
provides advanced Quality Monitoring plus voice and screen recording.
oGet a customized assessment of contact center operations:
oFor more information about our cloud contact center solutions ACD, IVR and
CRM integration, visit our solution finder
oFollow @inContact on Twitter
oBecome a fan of inContact on Facebook
inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping
organizations around the globe create high quality customer experiences.
inContact is 100% focused on the cloud and is the only provider to combine
cloud software with an enterprise-class telecommunications network for a
complete customer interaction solution. Winner of Frost & Sullivan 2012 North
American Cloud Company of the Year in Cloud Contact Center Solutions,
inContact has deployed over 1,300 cloud contact center instances. To learn
more, visit www.inContact.com.
P: (801) 320-3646
P: (703) 390-1519
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