Rogers Helps Residents Affected by Ice Storm

Crews are working around the clock to restore services to impacted customers 
TORONTO, Dec. 23, 2013 /CNW/ - With hundreds of thousands of people still 
without power, Rogers is taking steps to help residents deal with the 
aftermath of the weekend's ice storm. 
Working with the Canadian Red Cross, Rogers will help pay for the shelters 
being run across the province and will provide hygiene kits for those who need 
them. It is also opening up its retail stores to help friends and family stay 
connected. All residents are encouraged to drop by one of 89 open retail 
locations to access the store WiFi network, charge their device and use 
courtesy phones and laptops to keep in touch with loved ones. The company is 
also providing loaner phones to many local shelters that have been set up. 
"All hands are on deck and working around the clock to restore services to our 
customers as quickly as possible," said Bob Berner, Chief Technology Officer, 
Rogers Communications. "In addition to restoring services, we're supporting 
the Red Cross, opening up our retail stores and continuing to look for ways to 
help those in need." 
The extreme weather conditions have left many homes without power, and as a 
result, some Rogers customers may be experiencing home phone, internet and 
television service interruptions. As power is progressively restored to homes, 
most services will return to normal. In some cases, landline services may 
not immediately resume, as power for network equipment may come from another 
area where power has not yet been restored or where cable lines may have been 
damaged. Power generators are being moved from site to site to maintain and 
restore service where possible. 
Customers affected by home service interruptions may be unable to reach 
emergency services using their landline telephone. Ninety-five percent of 
wireless services are available and can be used to make emergency calls. We 
encourage our customers to check the status of their service and take 
precautionary steps. Officials have advised citizens to check in on 
vulnerable or elderly neighbours who may be impacted by the severe weather. 
"The Red Cross appreciates Rogers generosity in helping the people affected by 
the ice storm," said Tim Hoswitschka, Director National Corporate Relations, 
Canadian Red Cross. "Funds will be used to help with our warming stations and 
shelters, where we have operations." 
Rogers will continue to update its customers as service resumes through social 
media and the Rogers.com website. 
About Rogers:
Rogers is a leading diversified Canadian communications and media company. We 
are Canada's largest provider of wireless voice and data communications 
services and one of Canada's leading providers of cable television, high-speed 
Internet and telephony services. Through Rogers Media we are engaged in radio 
and television broadcasting, televised shopping, magazines and trade 
publications, and sports entertainment. We are publicly traded on the Toronto 
Stock Exchange (TSX: RCI.A and RCI.B) and on the New York Stock Exchange 
(NYSE: RCI).
 

SOURCE  Rogers Communications Inc. 
Patricia Trott, Rogers Communications,patricia.trott@rci.rogers.com 
Jennifer Kett, Rogers Communicationsjennifer.kett@rci.rogers.com 
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CO: Rogers Communications Inc.
ST: Ontario
NI: TLS  
-0- Dec/24/2013 01:35 GMT