Crews are working around the clock to restore services to impacted customers
TORONTO, Dec. 23, 2013 /CNW/ - With hundreds of thousands of people still
without power, Rogers is taking steps to help residents deal with the
aftermath of the weekend's ice storm.
Working with the Canadian Red Cross, Rogers will help pay for the shelters
being run across the province and will provide hygiene kits for those who need
them. It is also opening up its retail stores to help friends and family stay
connected. All residents are encouraged to drop by one of 89 open retail
locations to access the store WiFi network, charge their device and use
courtesy phones and laptops to keep in touch with loved ones. The company is
also providing loaner phones to many local shelters that have been set up.
"All hands are on deck and working around the clock to restore services to our
customers as quickly as possible," said Bob Berner, Chief Technology Officer,
Rogers Communications. "In addition to restoring services, we're supporting
the Red Cross, opening up our retail stores and continuing to look for ways to
help those in need."
The extreme weather conditions have left many homes without power, and as a
result, some Rogers customers may be experiencing home phone, internet and
television service interruptions. As power is progressively restored to homes,
most services will return to normal. In some cases, landline services may
not immediately resume, as power for network equipment may come from another
area where power has not yet been restored or where cable lines may have been
damaged. Power generators are being moved from site to site to maintain and
restore service where possible.
Customers affected by home service interruptions may be unable to reach
emergency services using their landline telephone. Ninety-five percent of
wireless services are available and can be used to make emergency calls. We
encourage our customers to check the status of their service and take
precautionary steps. Officials have advised citizens to check in on
vulnerable or elderly neighbours who may be impacted by the severe weather.
"The Red Cross appreciates Rogers generosity in helping the people affected by
the ice storm," said Tim Hoswitschka, Director National Corporate Relations,
Canadian Red Cross. "Funds will be used to help with our warming stations and
shelters, where we have operations."
Rogers will continue to update its customers as service resumes through social
media and the Rogers.com website.
Rogers is a leading diversified Canadian communications and media company. We
are Canada's largest provider of wireless voice and data communications
services and one of Canada's leading providers of cable television, high-speed
Internet and telephony services. Through Rogers Media we are engaged in radio
and television broadcasting, televised shopping, magazines and trade
publications, and sports entertainment. We are publicly traded on the Toronto
Stock Exchange (TSX: RCI.A and RCI.B) and on the New York Stock Exchange
SOURCE Rogers Communications Inc.
Patricia Trott, Rogers Communications,email@example.com
Jennifer Kett, Rogers Communicationsjennifer.firstname.lastname@example.org
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-0- Dec/24/2013 01:35 GMT
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