Xerox Expands European Customer Care Expertise with Acquisition of Invoco

  Xerox Expands European Customer Care Expertise with Acquisition of Invoco

Business Wire

NORWALK, Conn. -- December 20, 2013

Xerox (NYSE:XRX) today announced an agreement to acquire German-based Invoco
Holding GmbH, expanding its European customer care services. The transaction
is expected to close following the completion of customary closing conditions.

Invoco will provide Xerox’s global customer base with immediate access to
industry-leading German language customer care services while enabling
Invoco’s existing customers to take advantage of Xerox’s broad business
process outsourcing (BPO) capabilities, including customer care service
spanning 175 facilities and serving clients in more than 30 languages.

“Invoco will blend seamlessly with our current operations as we expand our BPO
footprint in Germany and execute our European customer care strategy,” Simon
Verzijl, group president of Xerox’s commercial business process outsourcing in
Europe. “Together our goal is to expand service and capability across Europe
to new and existing local market and multi-national clients.”

This acquisition follows Xerox’s similar customer care acquisitions in the
European market, including Unamic (Benelux region) in 2011, and both WDS
(U.K.) and XL World (Italy) in 2012. The addition of Invoco’s German-speaking
capabilities expands Xerox’s customer care language capabilities that are now
offered in facilities in the United Kingdom, France, Netherlands, Belgium,
Turkey, Czech Republic, Romania, Italy and Albania.

The Invoco management team will remain unchanged and continue to be led by
Rainer Diekmann, Invoco’s chief executive officer. After closing, the company
will go to market as ‘Invoco, A Xerox Company’.

“This transaction enables Invoco to expand Xerox’s capabilities in Germany and
provides the opportunity to expand our services to countries with strong
German language requirements, such as Switzerland and Austria,” said Rainer,
who helped establish Invoco in 2007.

Headquartered in Hamburg, Invoco’s 1,800 employees offer deep expertise in the
cable industry allowing Xerox to add to the suite of industries where it leads
in customer care, including telecom, transportation, technology, retail, and

About Xerox

Since the invention of Xerography 75 years ago, the people of Xerox (NYSE:XRX)
have helped businesses simplify the way work gets done. Today, we are the
global leader in business process and document management, helping
organizations of any size be more efficient so they can focus on their real
business. Headquartered in Norwalk, Conn., more than 140,000 Xerox employees
serve clients in 160 countries, providing business services, printing
equipment and software for commercial and government organizations. Learn more

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Kevin Lightfoot, +1-214-841-8191
Xerox Germany
Kirsten Flammersfeld, +49 2131 2248 1282
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