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Genesys Announces Call for Nominations for 2014 Customer Innovation Awards

  Genesys Announces Call for Nominations for 2014 Customer Innovation Awards

     Ninth Annual Awards Program Recognizes Companies Harnessing Customer
Experience and Technology Innovation to Drive New Competitive Differentiation

Business Wire

DALY CITY, Calif. -- December 19, 2013

Genesys (, a leading provider of customer experience and
contact center solutions, today opened the call for nominations for its 2014
Customer Innovation Awards. This annual program recognizes customers who have
transformed their business using Genesys customer experience solutions.
Winners will be recognized and showcased during the Genesys Analyst
Conference, which will take place March 10-12, 2014, in Half Moon Bay, CA.
Nominations can be submitted at from now until
January 24, 2014.

Successful candidates will have demonstrated groundbreaking results in one of
the following areas:

  * Impact on Customer Experience: exhibiting an increase in customer
    satisfaction and Net Promoter scores, a decrease in customer effort,
    increases in channels available for customers, and/or improvements in
    customer loyalty.
  * Impact on Business: revealing  cost savings and/or cost avoidance,
    increases in revenues and/or ROI, and showing impact on technology and
    infrastructure changes.
  * Impact on Employee Engagement: showing gains in efficiency, employee
    satisfaction and/or improvement quality/retention.

The elite group of winners will then enjoy media exposure, networking, and a
chance to demonstrate their customer experience to leading analyst firms and
receive feedback.

“Our customers create great experiences with Genesys solutions, and these
annual awards are a great chance to celebrate their success while bringing
their learnings to the wider industry through leading analysts,” said Reed
Henry, Chief Marketing Officer at Genesys. “We encourage all of our customers
to participate in our call for nominations, and to demonstrate to the world
how customer experience can transform a business.”

To learn about previous Customer Innovation Awards winners, please visit:

About Genesys

Genesys is a leading provider of multi-channel customer experience and contact
center solutions. With over 3,500 customers in 80 countries, Genesys
orchestrates more than 100 million customer interactions every day across the
contact center and back office. Genesys helps customers power optimal customer
experiences that deliver consistent, seamless and personalized experiences
across all touchpoints, channels and interactions.


Jacob Rice, 415-290-8028
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