Interactive Intelligence Cloud Offering Has Successfully Met Compliance
Requirements for PCI Data Security Standard
Interactive Intelligence Communications as a Service^℠ has achieved highest
PCI DSS level of validation
INDIANAPOLIS -- December 19, 2013
Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based
communications-as-a-service offering has successfully met the Security
Standards Council’s Payment Card Industry Data Security Standard 2.0 for Level
An Independent PCI-Qualified Security Assessor, Intersec Worldwide
(www.intersecworldwide.com), conducted the assessment, from which it
determined that the Interactive Intelligence Communications as a Service^℠
dedicated cardholder data environment was compliant with PCI DSS version 2.0
“Validation of the Interactive Intelligence CaaS^℠ environment's compliance
with PCI DSS ensures that a company’s payment network meets industry best
practices and security controls that card brands have established to keep
customer credit card data safe and secure for digital-based processing,
storage and transmission,” said Intersec Chief Information Security Officer
Jeff Tutton. “Interactive Intelligence cloud customers get the additional
reassurance of Level 1 validation, which is the highest level offered and
means that an independent PCI QSA has reviewed and officially signed off on
the compliance status.”
Intersec reported that the Interactive Intelligence CaaS^℠ PCI-compliant cloud
environment offers the following security measures as part of its validation:
*Multi-layer protection and data access limitations.
*Services that monitor, defend against, and mitigate cyber assaults and
*Features that include antivirus management, vulnerability scanning, a
secure audit trail, and resource tracking.
*Round-the-clock technical support by comprehensively trained staff to
maximize uptime and availability, and enhance security.
Interactive Intelligence offers additional industry certification at the
corporate (SOX, ISO 9001, ISO 27001, JITC), cloud services (SSAE-16 SOC2,
customer data isolation, proactive monitoring), and data center levels.
For added security, the Interactive Intelligence CaaS^℠ offering gives
customers the option of keeping all their data within their firewall. In
addition, Interactive Intelligence offers its cloud customers a network
operations center that provides 24x7 CaaS support and services.
“With nearly two decades of experience working with contact centers that are
regularly tasked with collecting sensitive customer data, we’re no stranger to
strict security standards,” said Interactive Intelligence Vice President of
CaaS Mike Szilagyi. “We’ve maintained our security commitment to these
customers with our Interactive Intelligence CaaS^℠ offering by investing in
the highest industry certifications at every level so that they’re guaranteed
the safest, most trusted cloud solution on the market.”
The PCI DSS is a proprietaryinformation security standard established by the
major card brands for organizations that handle cardholder information for
debit, credit, prepaid, e-purse, ATM and POS card transactions.
For more information about Interactive Intelligence CaaS^℠, visit
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center, unified communications, and business process automation
software and services designed to improve the customer experience. The
company’s solutions, which can be deployed via the cloud or on-premises, are
ideal for industries such as financial services, insurance, outsourcers,
collections and utilities. Interactive Intelligence was founded in 1994 and
has more than 5,000 customers worldwide. The company is among Software
Magazine’s 2013 Top 500 Global Software and Service Providers, and is the
recipient of TMC’s Cloud Computing Magazine’s 2013 Cloud Computing Excellence
Award. It has received Frost & Sullivan’s Company of the Year Award, Contact
Center Systems, North America, for the last three consecutive years.
Interactive Intelligence employs more than 1,700 people and is headquartered
in Indianapolis, Indiana. The company has offices throughout North America,
Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive
Intelligence can be reached at +1 317.872.3000 or email@example.com. Visit the
company on the Web at www.inin.com; on Twitter at www.inin.com/twitter; on
Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.
This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.
Christine Holley, +1 317-715-8220
Senior Director of Market Communications
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