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tw telecom Assists NORAD in Tracking Santa on World-wide Christmas Eve Journey



tw telecom Assists NORAD in Tracking Santa on World-wide Christmas Eve Journey

--114,000 phone calls, 9,000 emails and 22.3 million unique website visitors
received during Santa's 2012 flight

--NORAD Tracks Santa connects families around the globe

PR Newswire

COLORADO SPRINGS, Colo., Dec. 18, 2013

COLORADO SPRINGS, Colo., Dec. 18, 2013 /PRNewswire/ -- tw telecom inc.
(NASDAQ: TWTC), a leading provider of managed services, including Business
Ethernet, converged and IP VPN solutions throughout the U.S. and globally,
today announced that it is partnering with the North American Aerospace
Defense Command (NORAD) to help track Santa Claus as he travels across the
globe to deliver presents on Christmas Eve.

(Logo: http://photos.prnewswire.com/prnh/20080626/LATH527LOGO)

"NORAD and Peterson Air Force Base utilize tw telecom's local voice services
for critical communications and we are pleased to continuously show our
commitment to the 'NORAD Tracks Santa' program," said Tracy Shaufler, Vice
President and General Manager for tw telecom in Denver and Colorado
Springs.  "Our technicians will be on 24-hour alert to work closely with the
NORAD and Peterson Air Force Base Task Force to ensure seamless communications
so every person who calls the 'NORAD Tracks Santa' hotline receives the most
up-to-date information on Santa's location."

Last year, 1,200 NORAD Tracks Santa volunteers received 114,000 phone calls,
more than 9,000 emails and 22.3 million unique website visitors during Santa's
flight.

"Millions of people around the world rely on NORAD to provide accurate
information on Santa's location," said Stacey Knott, NORAD Tracks Santa
project manager.  "Our communications team is critical in meeting that
demand.  NORAD is very pleased that for the fifth consecutive year, tw telecom
is again providing part of the communications resources necessary to manage
the call volume we expect this year."

Beginning at 12:01 a.m. MST on December 24, families can watch Santa make
preparations for his flight.  Then, at 4 a.m. MST, a live phone operator will
be available to speak with and inquire as to Santa's whereabouts by dialing
toll-free, 877-Hi-NORAD (877.446.6723) or by sending an email to
noradtrackssanta@outlook.com.  The web site provides information in eight
languages – English, French, Spanish, German, Italian, Japanese, Portuguese,
and Chinese.

In addition, official NORAD Tracks Santa apps are available on smart phones
and tablets to count down the days until Santa's launch. Tracking
opportunities are also offered on Facebook, Twitter, YouTube and Google+. 
Santa followers just need to type "@noradsanta" into each search engine to get
started. 

For nearly 60 years, NORAD has been providing Santa's location to millions of
children around the world.  The highly-skilled Santa Trackers, mostly military
volunteers and their families, provide real-time updates on Santa's location
from the NORAD Tracks Santa Operations Center in Colorado Springs, Colo.  

About tw telecom
tw telecom, headquartered in Littleton, Colo., is a leading national provider
of managed services, including Business Ethernet, converged and IP VPN
solutions for enterprises throughout the U.S. and globally. tw telecom also
delivers secure, scalable private connections for transport data networking,
Internet access, voice, VPN, VoIP and security to large organizations and
communications services companies. Employing a resilient fiber network
infrastructure, robust product portfolio and its own Intelligent Network
capabilities, tw telecom delivers customers overall economic value, an
industry-leading quality service experience, and improved business
productivity. Please visit www.twtelecom.com for more information.

SOURCE tw telecom

Website: http://www.twtelecom.com
Contact: Bob Meldrum, bob.meldrum@twtelecom.com, 303.566.1354 - office,
303.324.9588 - mobile
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