Aggreko Launches Remote Monitoring Solution Next Generation Remote Monitoring and Dedicated Technical Support Combine to Improve Productivity, Reduce Costly Downtime Business Wire HOUSTON -- December 18, 2013 Aggreko, the global leader in temporary power generation, temperature control and oil-free compressed air solutions, is taking the next step in its service excellence strategy to improve the customer experience. The Aggreko Remote Monitoring (ARM) solution, currently being rolled out across Aggreko’s fleet of generators and oil-free air compressors in North America, provides real-time asset monitoring and dedicated diagnostic support by Aggreko’s technical experts, preventing issues, improving uptime and helping customers keep operations running at peak efficiency. An integral part of the ARM solution includes Aggreko’s new Remote Operations Center and technical support team. Based in New Iberia, LA, the center coordinates rapid response to ARM’s alarm notifications throughout North America by first evaluating equipment data and then initiating the most efficient response. The Remote Operations Center monitors thousands of critical equipment parameters while it is on a customer’s site, such as operations and loads, run hours, fuel levels and GPS location. “With real-time data, ARM gives our team full visibility of performance conditions to save customers from downtime and unanticipated costs, such as right-sizing equipment due to load changes,” said Terry Dressel, Vice President, National Operations, Aggreko North America. “We are proud to take this next step in our service excellence strategy through the use of remote-diagnostic technology and a specialized support team, allowing our customers to focus on their day-to-day priorities.” When equipment is outside certain parameters, alerts are sent to the Remote Operations Center, enabling the team to diagnose and respond in the most efficient manner and often prior to an issue. Aggreko remotely fixes the issue with the site when possible, or dispatches a qualified technician with a thorough understanding of the issue. “Centralized, real-time asset monitoring, the technical expertise of the Remote Operations Center and the performance of Aggreko’s network of local service centers combine to offer customers a strong, next-generation solution,” said Harley Thompson, Continuous Improvement Lead, Aggreko North America. For more information, visit www.aggreko.com. EDITOR’S NOTES Aggreko plc is the world leader in the supply of temporary power and temperature control solutions. Aggreko employs over 5,700 people operating from 194 locations. In 2012 we served customers in about 100 countries, and had revenues of approximately GBP 1.6bn (USD 2.5bn or Euros 2.0bn). Aggreko plc is listed on the London Stock Exchange (AGK.L), is a member of the FTSE-100 index, and is headquartered in Scotland. For more information, please visit the company website at www.aggreko.com Aggreko provides power and temperature control solutions to customers who need them either very quickly, or for a short or indeterminate length of time. Examples would be the supply of power to an industrial site which needs to service its permanent power supply, supplying a whole city in times of power shortage, or providing a major sporting event with power and cooling systems. We serve our customers either through our 194 service centers, which we call the Local business, or globally through our Power Projects business. In the Local business, which accounts for about half of our revenues, we hire our equipment to customers, who then operate it for themselves, although we retain responsibility for servicing and maintaining it. In the Power Projects business, which also accounts for about half of our revenues, we operate as a power producer. We install and operate power plants and we charge our customers both for providing the generating capacity, and for the electricity we produce. We design and manufacture equipment specifically for these requirements in our factory in Dumbarton, Scotland. Recent customers include the London 2012 Olympic and Paralympic Games, the Vancouver 2010 Olympic Winter Games and the power utilities in over 50 countries including the UK, France, Angola, Kenya, Indonesia, Bangladesh, Venezuela, Chile, Brazil and the USA. In 2012 we fulfilled almost 45,000 customers’ assignments and 70% of those who responded to our research gave us a recommendation of 9 or 10 out of 10. For more information, please visit our local website at: www.aggreko.com/northamerica Contact: Ward Creative Communications Molly LeCronier, 713 869 0707 MLeCronier@wardcc.com or Aggreko, LLC Amy Stine, 281 253 9024 firstname.lastname@example.org
Aggreko Launches Remote Monitoring Solution
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