Volksbank Jever Transforms Branch Real Estate Experience using NCR Solutions
New NCR technology and software creates one-stop shopping experience for
banking and real estate business
AUGSBURG, Germany -- December 18, 2013
NCR Corporation, the global leader in consumer transactions technologies, is
transforming the branch experience in the Volksbank Jever real estate center
by implementing a hardware, software and services solution to make property
search easier, clearer and more state-of-the-art for its customers.
The solution, recently launched in Germany, consists of the NCR SelfServ 85
kiosk with a large touch screen and newly developed, custom software by the
NCR team in Germany. The software is specifically tailored to the online
databases of cooperative, savings and private banks, and can be activated for
display on the NCR kiosk with just one click. The complete package includes
installation along with services for hardware and software.
The NCR kiosk replaces previous paper advertisements and provides customers
with a clear, interactive tool that they can use just as they would on their
smartphones or tablet PCs in order to discover property offers, select town
districts on a map, zoom in on images, scan QR-codes and save object details
on their mobile devices. Additionally they can leave their contact details for
further information or for a personal consultation.
“Previously, our real estate section used to take up the whole room, meaning
that we had no space left for consulting. Likewise it was a real challenge for
customers to get an overview of current offers. We wanted to do away with
paper,” explained Holger Eden, marketing manager responsible for the Volksbank
property center. “The NCR kiosk solution makes it a lot easier for our
customers to go about their real estate searches. Offers are clearly displayed
on the touchscreen and it is intuitive to use. At the same time, it has a
truly modern appearance and enables a better advisory experience.”
With the removal of partition walls, further space has been created for
personal consultancy zones. A coffee bar and lounge with iPads in the public
section of the branch will enable customers to experience a more comfortable
“Banks that become more innovative can effectively interact with their
customers and secure their position as attractive finance and property
centers,” said Harald Heinz, Area Industry Leader Finance at NCR and
responsible for the DACH region. “Volksbank Jever is a good example of this
necessary transformation process. With its new appearance and modern
equipment, the branch will become the central point for the searching and
financing of real estate. The combination of interactive self-service systems
and personal advice improves the quality of service and makes everyday
financial transactions easier for customers.”
Banks can customize the kiosks according to individual display style and
corporate design, and set up hardware and software within one working day. NCR
is also equipping the real estate center’s entrance area with ATMs and
statement printers. Including the real estate center, Volksbank Jever
comprises of 16 branches equipped with additional NCR ATMs and Cash Recyclers.
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into exceptional
experiences. With its software, hardware, and portfolio of services, NCR
enables more than 450 million transactions daily across the retail, financial,
travel, hospitality, telecom and technology industries. NCR solutions run the
everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia with over 26,000 employees and does
business in 180 countries. NCR is a trademark of NCR Corporation in the United
States and other countries.
Web site: www.ncr.com
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