Guidewire ClaimCenter Deployed at a Major Japanese Property/Casualty Insurance Company as New Claims Management System to

  Guidewire ClaimCenter Deployed at a Major Japanese Property/Casualty
  Insurance Company as New Claims Management System to Improve Insurance
  Service Quality

ClaimCenter’s flexibility and rich functionality enable the company to reduce
                 system implementation time and costs by 30%

Business Wire

TOKYO & FOSTER CITY, Calif. -- December 18, 2013

Guidewire Software, Inc. (NYSE:GWRE), a provider of software products to
Property/Casualty insurers, today announced that Tokio Marine & Nichido Fire
Insurance Company Limited (TMNF), a major Japanese general insurance company,
(President: Tsuyoshi Nagano, headquartered in Chiyoda-ku, Tokyo) has selected
and deployed Guidewire ClaimCenter® (ClaimCenter) as its new claims management
system.

ClaimCenter helps TMNF achieve improved quality of claims management services
and business process transformation

As part of TMNF’s promotion of their “Business Renovation Project” initiative,
the company has embarked on a program of business process transformation and
improvement of their claims management services quality. To do that, TMNF
evaluated a number of packaged products, as well as in-house development. As a
result of this evaluation, TMNF decided early in 2009 to implement
ClaimCenter. This was prompted by ClaimCenter’s ability to reduce development
time and costs, through its rich and proven track record overseas, its rich
functionality set, as well as ClaimCenter‘s highly flexible system
architecture that allows the customer to develop its own configurations to
meet unique business requirements.

System development time and costs reduced by leveraging Guidewire’s high
flexibility and rich functionality

The first phase of the ClaimCenter implementation project covered the
development of a claims management system for Automobile Insurance and
Compulsory Automobile Liability Insurance (CALI). This was TMNF’s first
experience with a large scale project employing the Agile development
methodology. Both the Business Processes and Systems departments were brought
together in a systems center located in Tokyo, improving communication so that
Agile could be used effectively, and as a result, the project executed as
scheduled within the planned budget. This project involved over 100 staff,
including TMNF’s System Development Department resources and Guidewire’s
technical advisory team.

Thanks to the standard processes built into ClaimCenter, its highly flexible
system architecture, and the fact that Guidewire was able to incorporate
functionality specific to the Japanese General Insurance business that was not
yet included in the product at that time, TMNF was able to shorten the
expected development time and costs by about 30 percent compared with the cost
of building from scratch.

ClaimCenter to be deployed for all TMNF products

Following the full roll-out of their ClaimCenter-based claims management
system for Automobile Insurance and CALI in April 2013, TMNF expanded the use
of ClaimCenter to Fire, Earthquake and Personal Injury Insurance in October
2013, and has plans to deploy the system to cover all of its insurance
products in the future.

“We are very happy that TMNF, one of Japan’s largest General Insurance
companies, has selected Guidewire ClaimCenter for its new claims management
system, and we congratulate the team on the successful first phase of its
ClaimCenter project,” said Ian Tavener, vice president, Asia Pacific,
Guidewire Software. “A project of this magnitude in Japan presented us with a
considerable challenge, but we were able to bring it to fruition by
maintaining close collaboration with TMNF. We are honored that Guidewire’s
solution contributes to further enhancing the quality of TMNF’s insurance
services. And, moving forward, we hope to be able to continue to support the
delivery of advanced insurance services.”

About Guidewire ClaimCenter

Guidewire ClaimCenter® is a leading end-to-end claims management system, built
from the ground up to meet the specific needs of today’s Property/Casualty
insurers. ClaimCenter’s flexible business rules enable claims organizations to
define, enforce, and continually refine their preferred claim handling
practices in order to optimize and monitor their claim processes. ClaimCenter
is in use by insurers of all sizes across all product lines to improve speed
and accuracy, reduce loss adjustment expense, and enable proactive management
of claims. ClaimCenter is available as a standalone system or as part of
Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy
systems or third party applications.

About Tokio Marine & Nichido Fire Insurance Co., Ltd.

For detailed information about the company, please visit:
http://www.tokiomarine-nichido.co.jp/en/index.html.

About Guidewire Software

Guidewire builds software products that help Property/Casualty insurers
replace their legacy core systems and transform their business. Designed to be
flexible and scalable, Guidewire products enable insurers to deliver excellent
service, increase market share and lower operating costs. Guidewire
InsuranceSuite™ provides the core systems used by insurers as operational
systems of record. Additional products provide support for data management,
business intelligence, anytime/anywhere access and guidance and monitoring.
More than 150 Property/Casualty insurers around the world have selected
Guidewire. For more information, please visit www.guidewire.com. Follow us on
twitter: @Guidewire_PandC.

NOTE: Guidewire Software, Inc. All rights reserved. Guidewire, Guidewire
Software, Guidewire ClaimCenter, Guidewire PolicyCenter, Guidewire
BillingCenter, Guidewire InsuranceSuite, Guidewire Live, Before & After,
Guidewire PartnerConnect, Deliver Insurance Your Way, and the Guidewire logo
are trademarks, service marks, or registered trademarks of Guidewire Software,
Inc. in the United States and/or other countries.

Contact:

Guidewire Software, Inc.
Diana Stott, +1-650-356-4941
Director, Communications
dstott@guidewire.com