Metz Private Hospitals Association Connects Multiple Facilities, Improves Customer Service With Mitel Solutions

Metz Private Hospitals Association Connects Multiple Facilities, Improves
Customer Service With Mitel Solutions

Integrated Business Communications and Contact Center Solution Reduces
Communications Costs While Empowering Seamless Customer Service Between the
Three Hospitals

GUYANCOURT, France, Dec. 17, 2013 (GLOBE NEWSWIRE) -- The Metz Private
Hospitals Association (HPMetz - Hôpitaux Privés de Metz) has selected Mitel® 
(Nasdaq:MITL)(TSX:MNW) to set up a centralized communications network for its
new Robert Schuman Hospital. Mitel's IP-based solution, deployed by systems
integrator Atelio, is designed to lower costs and improve communications
between multiple Metz Private Hospital locations (Belle-Isle, Sainte Blandine
and Robert Schuman). By centralizing and streamlining communications between
these three centers, the new communication infrastructure enables responsive
customer service with enhanced patient and visitor assistance.

"We wanted to create a single communications network so that our three
campuses can communicate as one location, with the same functionality and
telephone system. It helps us to overcome the challenges of being a multi-site
organization," explains Marc Jung, Technical Director for Metz Private
Hospitals.

The administrative functions of the three hospitals are bridged through a VoIP
network based on the Mitel MiVoice Business solution and covers 450 users
equipped with Mitel MiVoice business phones. The architecture is designed to
reduce communication and maintenance costs by approximately 20 percent.

A single switchboard with a shared appointment desk was set up for all three
hospitals, allowing them to pool their resources together in one place. A
central contact center was implemented, currently supporting 16 agents to
handle the hundreds of calls the hospitals receive each day. Built on Mitel
MiContactCenter, the solution meets the high demand for private healthcare
facility services and provides the high-touch customer service patients
require.

"Service is very important to us, and it starts with how we handle patient
phone calls. Mitel's solutions let us estimate call loads in real time and by
using statistical information, in order to evaluate the level of service
delivered to the public, which we couldn't do before. Not only can we be more
responsive, but we can now anticipate peak periods and mobilize the
appropriate personnel," adds Jung.

Systems integrator Atelio capitalized on Mitel's open architecture and
integrated information system to interconnect the communications platform with
the other applications in the hospital's existing ecosystem, including Wi-Fi
access for patients, hospital management, and television services.

"We were very drawn to the flexibility and endless possibilities that Mitel's
open solution offers. We can now centrally manage all patient services from a
single interface. The guidance from our integrator, Atelio, throughout the
project helped us meet our quality objectives within the target architecture,"
Jung concludes.

About Mitel

Mitel® (Nasdaq:MITL)(TSX:MNW) is a global provider of unified communications
and collaboration (UCC) software, solutions and services that enable
organizations to conduct business anywhere, over any medium with the device of
their choice. Through a single cloud-ready software stream, Mitel's Freedom
architecture provides customers in over 100 countries the flexibility and
simplicity needed to support today's dynamic work environment. For more
information visit www.mitel.com.

About Atelio

Atelio is a global IT and telecom solutions integrator supporting the growth,
productivity and security of its customers by optimizing the management of
their communications and data flow. Since its inception in 2006, Atelio has
been respected for providing only the best solutions available, regardless of
brand. This philosophy has helped Atelio succeed, recognized as a Top 100 IT
Company in France in 2011. Atelio has 11 locations throughout France and has
experienced double-digit growth over the past several years. For more
information, please visit www.atelio.fr

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