Google and HP Recall HP Chromebook 11 Chargers Due to Fire and Burn Hazards;
Charger Can Overheat and Melt
WASHINGTON, Dec. 17, 2013
WASHINGTON, Dec. 17, 2013 /PRNewswire-USNewswire/ -- Consumers should stop
using this product unless otherwise instructed. It is illegal to resell or
attempt to resell a recalled consumer product.
Name of Product: HP Chromebook 11 power supply/charger
Hazard: The computer's charger can overheat and melt, posing fire and burn
Consumer Contact: Google toll-free at (866) 628-1371 between 5 a.m. and 7 p.m.
PT seven days a week, or online at http://chromebook.com and click on the
Chromebook link at the top of the page and then click on Support for more
Photos available at
Units: About 145,000 units
Description: This recall involves chargers that were sold with the HP
Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾
inches, and has a 6-foot long cord with a micro-USB connector on the end. The
model number of the charger is MU15-N1052-A00S, which is stamped on the face
of the battery charger that has the outlet pins.
Incidents/Injuries: Google has received nine reports of chargers overheating
and melting during use. There is one report of a small burn to a consumer and
one report of minor property damage to a pillow from an overheating charger.
Remedy: Consumers should immediately stop using the recalled charger for the
HP Chromebook 11 and contact Google for a free replacement charger.
Sold at: Best Buy stores nationwide and online at Amazon.com, bestbuy.com,
Google Play at play.google.com, and HP Shopping at shopping.hp.com from
October 2013 through November 2013 and included with the Chromebook 11 which
sold for about $280.
Importer: Google Inc., of Mountain View, Calif.
Distributor: Hewlett-Packard Company (HP), of Palo Alto, Calif.
Manufactured in: China
The U.S. Consumer Product Safety Commission (CPSC) is still interested in
receiving incident or injury reports that are either directly related to this
product recall or involve a different hazard with the same product. Please
tell us about your experience with the product on SaferProducts.gov.
The U.S. Consumer Product Safety Commission is charged with protecting the
public from unreasonable risks of injury or death associated with the use of
thousands of types of consumer products under the agency's jurisdiction.
Deaths, injuries, and property damage from consumer product incidents cost the
nation more than $1 trillion annually. CPSC is committed to protecting
consumers and families from products that pose a fire, electrical, chemical or
mechanical hazard. CPSC's work to ensure the safety of consumer products -
such as toys, cribs, power tools, cigarette lighters and household chemicals –
contributed to a decline in the rate of deaths and injuries associated with
consumer products over the past 40 years.
Federal law bars any person from selling products subject to a
publicly-announced voluntary recall by a manufacturer or a mandatory recall
ordered by the Commission.
To report a dangerous product or a product-related injury go online to
www.SaferProducts.gov or call CPSC's Hotline at (800) 638-2772 or
teletypewriter at (301) 595-7054 for the hearing impaired. Consumers can
obtain news release and recall information at www.cpsc.gov, on Twitter
@OnSafety or by subscribing to CPSC's free e-mail newsletters.
CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe
Please use the phone numbers below for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800
Recall Number: 14-061
SOURCE U.S. Consumer Product Safety Commission
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