Additional U.S. Patents Highlight Mattersight's Unique Capabilities to Analyze
Language, Customer Interactions, and Customer Behavior
CHICAGO, IL -- (Marketwired) -- 12/17/13 -- Mattersight Corporation
(NASDAQ: MATR), a leading provider of big data enterprise analytics,
today announced the United States Patent and Trademark Office has
issued two new patents (U.S. Pat. 8,594,285 and 8,611,523) to the
company. The '285 patent expands upon the company's previous patents
in the area of applying psychological behavioral models to
automatically analyze customer interactions. The '523 patent expands
upon the company's previous patents in the area of analyzing,
understanding, and classifying interactions, including analyzing the
effectiveness of sales, retention, and collections negotiations.
Mattersight's patented methods and systems automatically analyze
unstructured voice and text interactions, creating hundreds of new
data attributes on human behavior on every interaction. Combining
Mattersight's innovative technology with a strong competency and
expertise in managing big data, every day Mattersight captures and
creates over 70 trillion data attributes, applies over 8 million
algorithms, executes over 250 billion computations, and processes
over 350 TB of data.
To learn more about Mattersight, please visit www.mattersight.com.
Mattersight is a leader in enterprise analytics focused on customer
and employee interactions and behaviors. Mattersight(R) Behavioral
Analytics captures and analyzes customer and employee interactions,
employee desktop data and other contextual information to optimally
route customers to the best available employee, improve operational
performance, and predict future customer and employee outcomes.
Mattersight's analytics are based on millions of proprietary
algorithms and the application of unique behavioral models. The
company's SaaS+ delivery model combines analytics in the cloud with
deep customer partnerships to drive significant business value.
Mattersight's solutions are used by leading companies in Healthcare,
Insurance, Financial Services, Telecommunications, Cable, Utilities,
Education, Hospitality and Government. See What Matters(TM) by
Executive Vice President of Products and Marketing
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