InterCall Introduces Virtual Environment Designed for Learning and Development

  InterCall Introduces Virtual Environment Designed for Learning and

   Award-winning Platform Enhanced to Meet Training, Human Resources Needs

Business Wire

CHICAGO -- December 16, 2013

InterCall, a subsidiary of West Corporation and the world's largest
conferencing and collaboration services provider, today announced enhancements
to its award-winning Virtual Learning Environment, designed to meet the
demands of training as well as recruiting and other human resources

The enhanced platform leverages InterCall’s experience providing solutions for
Learning and Development (L&D). New functionality and features allow leading
companies to create and manage training for global employees, partners and
others in an interactive, web-based learning center. The platform blends
formal and social learning in an immersive, engaging environment.

The InterCall Virtual Learning Environment enables organizations to:

  *Develop custom learning paths with certification;
  *Design an engaging learning experience incorporating multiple learning
  *Enable learning communities and social learning;
  *Make content easy to search and locate; and
  *Track learners’ behaviors, such as activities and interactions with
    content, people and the learning environment

“Conventional online training is often inflexible and not engaging for
people,” said Michael Nessler, Executive Vice President of Event Services at
InterCall. “InterCall Virtual Learning Environment provides personalized
learning that holds users’ interests. And, unlike traditional online training,
our tool creates a rich setting in which to experience training events –
enabling organizations and people to realize their business and learning

InterCall Virtual Learning Environment lets companies customize curriculum for
different employees in an organization through online events, webcasts, video
conferencing, instant meetings and other forums. Built-in networking and
social tools promote social as well as formal learning. The platform was
designed for multiple applications within the human resources department. It
can be used as a virtual recruiting center to onboard new hires, and to
facilitate employee benefits management, providing human resources leaders
with a single vehicle that helps manage the entire employment lifecycle.

“The benefits of InterCall’s Virtual Learning Environment to our projects have
been significant,” said Michelle Bond, Vice President of Campaign
Consultation, Inc. “We set out to expand the way our clients think about
training while increasing our own corporate capacity and expertise, and
InterCall has helped us achieve those goals. We reached thousands of
volunteers, which would have been impossible using traditional methods. Our
audience was fully engaged throughout the event, which we could determine
thanks to the platform’s comprehensive reporting and engagement capabilities.
Looking ahead, we are excited to make use of the new features like generating
custom learning paths and leveraging certification courses.”

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conferencing and
collaboration services provider in the world. Founded in 1991, InterCall
offers telephony, messaging, webcasting, virtual environment, and conferencing
and collaboration tools for businesses of all sizes, from large global
enterprises to small or regional companies. With a global footprint and broad
service capabilities, InterCall’s flexible models for hosted, managed and
on-premise communication services help companies get the most out of their
business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales
offices, is bolstered by operations in Canada, Mexico, Latin America, the
Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New
Zealand, China, India, Hong Kong, Singapore and Japan. For more information,
please visit InterCall.

About West Corporation

West Corporation is a leading provider of technology-driven communication
services. West offers its clients a broad range of communications and network
infrastructure solutions that help them manage or support critical
communications. West’s customer contact solutions and conferencing services
are designed to improve its clients’ cost structure and provide reliable,
high-quality services. West also provides mission-critical services, such as
public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000
companies and other clients in a variety of industries, including
telecommunications, retail, financial services, public safety, technology and
healthcare. West has sales and operations in the United States, Canada,
Europe, the Middle East, Asia Pacific and Latin America. For more information
on West Corporation, please call 1-800-841-9000 or visit


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Philip Anast, 312-673-6054
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