Neustar Selected by Suddenlink Communications to Provide Order Management
Solutions to Support Digital Voice Transition
STERLING, Va. -- December 16, 2013
Neustar, Inc. (NYSE: NSR), a trusted neutral provider of real-time information
and analysis, today announced it was selected by Suddenlink Communications,
one of the nation’s largest cable providers, to deliver a full workflow
solution and service to support the order management and provisioning of new
and existing subscribers on its voice network. Under this multi-year
agreement, Neustarwill provide full service management ensuring rapid
customer migrations and network installs, while minimizing acquisition and
Suddenlink’s network transformation requires seamless transition of network
operations and business processes maintaining a high level of performance
while ensuring continuity of operations and transparency to back office
systems. Activating a new customer is an intricate process that requires
interacting with numerous providers through a multitude of interfaces and
complying with complex rules and mandates. The successful execution of this
on-boarding process sets the tone for a positive customer experience, as well
as reduces costs and accelerates recognition of new revenue. Neustar’s
advanced and proven Order Management Service will not only assure Suddenlink a
successful transition, but will also provide a foundation for future success
and continued operational excellence.
“Neustar’s results and proven experience in the cable industry were key
factors in our award decision,” said Terry Cordova, Suddenlink Chief
Technology Officer. “We are confident that we’ve selected a partner who will
not only provide a proven, reliable solution, but who can serve as a trusted
advisor as we expand the scope of services for our customers.”
“The fact that Suddenlink Communications chose Neustar to serve its order
management needs further validates our leading position in the marketplace,”
said Steve Edwards, Neustar Senior Vice President of Data Solutions. “With
over 100 deployments and counting, Neustar’s team is known for outstanding
expertise and its ability to offer fully integrated, hosted operational
support solutions. We’re looking forward to extending that experience and
value to Suddenlink.”
Neustar’s order management capabilities support the roll-out and provisioning
of competitive voice services. Key components of the complete workflow
solution that will help Suddenlink streamline its operations include:
*Pre-Validation - Validating and enriching an order prior to submission to
downstream systems in order to mitigate errors and subsequent rework.
*Number Portability – Automating the porting of customer telephone numbers
between service providers.
*Publishing Services – Publishing customer and routing information into the
*CallerID/Caller Name Services – Provisioning the accurate, current, and
consistent Caller ID information that subscribers expect.
*Enhanced 911 – Establishing proper routing to local emergency response
facilities that comply with all federal, state, county and local codes.
Suddenlink has also contracted with Neustar professional services to assist
with deployment and implementation activities and to manage the successful
migration of all of their existing voice subscriber base from their current
partner’s network onto their own. To learn more about Neustar’s Order
Management Solutions visit our website.
About Neustar, Inc.
Neustar, Inc. (NYSE: NSR) is a trusted, neutral provider of real-time
information and analysis to the communications services, financial services,
retail, and media and advertising sectors. Neustar applies its advanced,
secure technologies to help its clients promote and protect their businesses.
More information is available at www.neustar.biz.
Kim Hart, 202-533-2934
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