Central European Telecom Group Selects eGain Customer Engagement Hub(TM)
eGain Knowledge Everywhere(TM) Solution Will Power Multilingual
Customer Service Across Mobile, Web, and Contact Centers
SUNNYVALE, CA -- (Marketwired) -- 12/10/13 -- eGain (NASDAQ: EGAN),
eGain, the leading provider of cloud-based customer engagement
solutions, today announced that a European telecommunications group
has selected the eGain platform to deliver accurate, consistent, and
prompt service across eight countries and ten languages.
eGain was selected for its scalable customer engagement platform,
deep knowledge management expertise, CMS integration knowhow, and
mobile engagement capability. The group will implement web
self-service, mobile self-service, guided help, agent knowledge,
email management, and super chat, all unified on the eGain Customer
Engagement Platform(TM). The first deployment will be in English,
followed by extension to Slovenian, Croatian, German, Serbian,
Macedonian, Albanian, Bulgarian, Russian, and Belarusian.
"We are proud to welcome this premier client to our blue-chip telecom
customer community," said Dirk Scholand, Managing Director of eGain
DACH region. "We look forward to helping them enhance customer
satisfaction with our comprehensive Knowledge Everywhere solution."
To see how eGain helps telecoms win in customer engagement, visit
-- View a video about eGain Knowledge
-- View a video about next-generation customer engagement
eGain's customer engagement solutions power digital transformation
for leading brands. Our top-rated cloud applications for social,
mobile, web, and contact centres help clients deliver connected
customer journeys in a multichannel world. To find out more about
eGain software, visit http://www.egain.com/products/
Headquartered in Sunnyvale, California, eGain has operating presence
in North America, EMEA, and APAC. To learn more about us, visit
www.eGain.com or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans
are trademarks or registered trademarks of eGain Corp. in the United
States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks
of the respective companies.
eGain Media Contacts
Zara May/Greg Halse
+44 (0)1291 626200
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