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Central European Telecom Group Selects eGain Customer Engagement Hub(TM)


Central European Telecom Group Selects eGain Customer Engagement Hub(TM)

eGain Knowledge Everywhere(TM) Solution Will Power Multilingual Customer Service Across Mobile, Web, and Contact Centers

SUNNYVALE, CA -- (Marketwired) -- 12/10/13 -- eGain (NASDAQ: EGAN), eGain, the leading provider of cloud-based customer engagement solutions, today announced that a European telecommunications group has selected the eGain platform to deliver accurate, consistent, and prompt service across eight countries and ten languages.

eGain was selected for its scalable customer engagement platform, deep knowledge management expertise, CMS integration knowhow, and mobile engagement capability. The group will implement web self-service, mobile self-service, guided help, agent knowledge, email management, and super chat, all unified on the eGain Customer Engagement Platform(TM). The first deployment will be in English, followed by extension to Slovenian, Croatian, German, Serbian, Macedonian, Albanian, Bulgarian, Russian, and Belarusian.

"We are proud to welcome this premier client to our blue-chip telecom customer community," said Dirk Scholand, Managing Director of eGain DACH region. "We look forward to helping them enhance customer satisfaction with our comprehensive Knowledge Everywhere solution."

To see how eGain helps telecoms win in customer engagement, visit http://www.egain.com/solutions/telecom/

More information


 
--  View a video about eGain Knowledge
--  View a video about next-generation customer engagement

About eGain

eGain's customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centres help clients deliver connected customer journeys in a multichannel world. To find out more about eGain software, visit http://www.egain.com/products/

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain Media Contacts

Pallavi Kuntamukkala eGain 408-636-4548 pkuntamukkala@egain.com

Zara May/Greg Halse Cohesive Communications +44 (0)1291 626200 eGain@cohesive.uk.com

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