Australia's Leading Construction, Mining and Services Contractor Innovates
with Real-Time Mobility for Exceptional Service
Thiess adopts ClickSoftware's solutions to mobilize field crews for greater
customer satisfaction and productivity
BURLINGTON, Massachusetts, December 9, 2013
BURLINGTON, Massachusetts, December 9, 2013 /PRNewswire/ --
Thiess, a leading provider of integrated water, energy, environmental,
telecommunications and infrastructure management services, is constantly
innovating to drive better business outcomes through more satisfied customers
and employees. When it came time to update its approach to field service,
Thiess chose the real time mobility solutions provided by ClickSoftware
Technologies Ltd. (NasdaqGS: CKSW).
The ClickSoftware suite of solutions provides Thiess with applications to
deliver its services faster, more accurately and with sustainability in mind.
The mobility solution, connecting field workers to each other and back office
systems through handheld mobile devices, is driving process improvements
oReduced overtime, as a function of more accurate scheduling and deeper
visibility into job details.
oReal-time, optimized scheduling ensuring the most qualified and nearby
worker is sent to the right job, with the right equipment at the right
oReduced administration and operational costs as a result of information
being sent directly to backend systems from the field, and jobs being
Previously, field crews used paper time sheets to review and report on work
being done in the field. This took away time at the end of the day, was prone
to errors, and required administration work to re-enter them into the ERP
system which prolonged the billing and invoice processes.
"Thiess is driving projects that are making a positive impact on the
Australian landscape and community, and we needed a scalable mobility solution
that would help us lower costs while increasing project productivity," said
Thuy Lam, Business Applications Manager of Thiess. "ClickSoftware provided a
solution to help us operate more efficiently through real-time communication
and workforce management, and they completed the deployment in a very short
The first phase of the deployment provided field workers with mobile devices
and apps making communications and administrative processes easier and more
seamless. The second phase will completely automate the scheduling process,
which will further increase productivity gains by optimizing schedules in
real-time based on factors including employee skills, preferences, location,
driving conditions and job priority.
"Mobile workers and processes are becoming more critical as a key
differentiator for businesses, and ClickSoftware provides companies in all
industries the tools to remain competitive while offering a superior
experience," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "As
the speed of business increases, ClickSoftware is enabling our customers to
quickly realize the benefits of our solutions with quick deployments measured
in weeks, rather than months."
Thiess is one of Australia's leading Construction, Mining and Services
contractors. It's also the largest Asset and Infrastructure Management Service
Providers and a leading supplier of integrated water, energy, environmental,
telecommunications and infrastructure management services to government
authorities and commercial and industrial clients.
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Latin America, Europe, and
Asia Pacific. For more information, please visit http://www.clicksoftware.com.
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This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits to Thiess and its
customers from using ClickSoftware's mobility solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially from those
projected, including those discussed in the "Risk Factors" section and
elsewhere in ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent filings with the Securities and Exchange
Commission. Except as otherwise required by law, ClickSoftware is under no
obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future
events or otherwise.
+1-781-272-5903 ext. 2364
SOURCE ClickSoftware Technologies Ltd
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