Balfour Beatty Communities Earns Top Customer Service Honors for Navy Northeast Housing

  Balfour Beatty Communities Earns Top Customer Service Honors for Navy
  Northeast Housing

  12 Balfour Beatty Communities-managed properties across the Navy Northeast
           portfolio recognized with prestigious CEL “A List” award

Business Wire

NEWTOWN SQUARE, Pa. -- December 5, 2013

Positive comments and high scores from Balfour Beatty Communities residents
across their Navy Northeast housing portfolio helped the company earn a 2013
Multifamily Real Estate Award for Customer Service Excellence at 12 Navy
Northeast properties. Also known as the CEL & Associates “A List” award, it
recognizes the industry best in customer service within multifamily property

As part of the nationally sponsored survey, residents across the BBC-managed
Navy Northeast housing portfolio graded the company on everything from leasing
and operations, to housing unit features, appearance and condition, as well as
quality of maintenance, resolution response time, resident communications, and
other important service criteria.

Balfour Beatty Communities earned 12 awards for properties across their Navy
Northeast portfolio, including housing communities at Naval Air Warfare Center
Aircraft Division at Joint Base McGuire-Dix-Lakehurst (NJ), Naval Station
Newport (RI), Naval Submarine Base New London (CT), Naval Support Unit
Saratoga Springs (FL), and Naval Weapons Station Earle (NJ).

“The A List Award is so important to us because superior customer service is
our passion and a true competitive advantage for our company,” said Balfour
Beatty Communities President Chris Williams. “Our residents have a choice
about where they live and we care deeply about their feedback, suggestions
and—ultimately—the quality of their experience living with us.”

The National Multifamily Customer Service Award was created in 1997 by CEL &
Associates, Inc. to recognize companies whose management performance and
commitment to the highest level and quality of customer service are considered
to be the best in the industry. CEL is the largest independent surveyor of
customer opinions in the real estate industry and conducts more than 2,500,000
customer surveys annually to establish service and performance benchmarks used
throughout the U.S.

About Balfour Beatty Communities

Balfour Beatty Communities, LLC is a diversified real estate services company
delivering development, design, financing, construction, renovation, property
and facilities management services in the multifamily, student and military
housing sectors. A leader in the industry, Balfour Beatty Communities has more
than 42,000 residential units and $5.5 billion in real estate assets under
management and has developed or renovated more than 27,000 units with a total
value of close to $4 billion. Headquartered outside Philadelphia, PA, Balfour
Beatty Communities has more than 1,200 employees and is a subsidiary of
Balfour Beatty Investments, Inc.

Balfour Beatty Investments is part of Balfour Beatty plc, a global leader in
professional services, construction services, support services, and
infrastructure investment, with more than $17 billion in annual revenues.


Balfour Beatty Communities
Maureen Omrod
Corporate Communications Director
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