Mobile Phones Are Both A Gift And Curse For Employees This Holiday Season

  Mobile Phones Are Both A Gift And Curse For Employees This Holiday Season

87 Percent of Employees Find Coworkers' Mobile Phone Behavior Annoying,
According to New Poll by Jive Software

PR Newswire

PALO ALTO, Calif., Dec. 4, 2013

PALO ALTO, Calif., Dec. 4, 2013 /PRNewswire/ --Mobile phones are a work
necessity but not everyone is happy about it. A newly released survey from
Jive Software, Inc. (Nasdaq:JIVE) finds that nearly nine out of 10 (87
percent) employees[1] in the United States are bothered by bad phone behavior
at work, with loud private conversations in public areas in the workplace (65
percent) being the number one offense. But it's not just loud talk that gets
on people's nerves around the office. 59 percent of employees also cited
failing to silence or turn off phones when appropriate, and 59 percent of
employed women were frustrated by their colleagues checking phones during
in-person conversations – versus 46 percent of working men.

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On the positive side, as the holiday season approaches, 35 percent of
employees say mobile phones give them more freedom–allowing them to work from
anywhere so they can take more time off. Not surprisingly, text messages (60
percent) and emails (40 percent) were among the top uses for employees who own
mobile devices, proving that productivity no longer requires people to be tied
to a desk. Additional findings from the study, which was conducted online by
Harris Interactive in November 2013 among 2,000 U.S. adults ages 18+, show a
majority of employees find email etiquette to be equally frustrating at work –
with 36 percent saying that "reply-to-all" when the response only needs to go
to one person is one of the most annoying email habits.

Here is a by-the-numbers look at key findings from the Jive survey:

The vast majority of employees (87 percent) are annoyed by at least one mobile
behavior exhibited by their coworkers.

  oThe most annoying mobile behavior, according to 65 percent of employed
    people, is having loud or private conversations in public/common areas of
    the workplace.
  o59 percent of employed people are annoyed by their coworkers who fail to
    silence or turn off their mobile phones when they should.
  o52 percent of employees are annoyed by people who check their phones
    during an in-person conversation.
  oTaking "selfies" at work doesn't seem to have the same adverse reaction,
    with only one out of four (25 percent) finding it annoying.

More than half of employees who use mobile phones for work (55 percent) feel
that it has affected their freedom.

  o35 percent feel they have more freedom, with their mobile phones allowing
    them to work from anywhere, so they can take more time off.
  o20 percent feel they have less freedom and are now required to be "always
    on" no matter where or when, with no real time off.

Email etiquette matters: 65 percent of employees reported that they are
annoyed by at least one email behavior exhibited by their coworkers.

  oThe most annoying email offense is using reply-all when the response only
    needs to go to one person, with 36 percent of employees reporting that
    they are bothered by this.
  o33 percent of employed people find it annoying when they receive emails
    through distribution lists that are not relevant to them.
  oOne out of five people (20 percent) find it annoying when people reply to
    older emails without first reading the entire chain.

Need to get someone's attention in the workplace? Most employed people prefer
to receive emails instead of shouting over the wall.

  o98 percent of employees found email to be the least disruptive way to get
    their attention while they are trying to get work done.
  o25 percent of employees find yelling across the office to be the most
    disruptive way of communicating, followed closely by phone calls, which 22
    percent find disruptive.
  oRather than stopping by in person to chat, which 19 percent find to be
    disruptive, try scheduling a meeting, which only 4 percent find
    disruptive.

Survey Methodology

This survey was conducted online by Harris Interactive on behalf of Jive
Software within the United States from November 7-11, 2013 among 2,010 adults
ages 18 and older (among whom 1,070 are employed full-time, part-time and/or
self-employed), via its QuickQuery Omnibus product. Figures for age, sex,
education, region, and Internet usage were weighted where necessary to bring
them into line with their actual proportions in the population.

These online surveys are not based on a probability sample and therefore no
estimate of theoretical sampling error can be calculated. For complete survey
methodology, including weighting variables, please contact Jason Khoury,
Jason.Khoury@jivesoftware.com.

ABOUT JIVE SOFTWARE:

Jive (JIVE) is the communication and collaboration platform for modern, mobile
business. Recognized as a leader in social business by the industry's top
analyst firms, Jive's cloud-based platform connects employees, customers and
partners – transforming the way work gets done and unleashing productivity,
creativity and innovation for millions of people inthe world's largest
businesses. More information can be found atwww.jivesoftware.comor the Jive
News Bloghere.

[1] For the purposes of this study, "employees" is defined as adults (ages
18+) who are employed full-time, part-time and/or self-employed.

SOURCE Jive Software, Inc.

Website: http://www.jivesoftware.com
Contact: Jason Khoury, Jive Software, (650) 319-1938,
jason.khoury@jivesoftware.com