New ARCOS Mobile App Gives Utilities Faster Way to Get Crews to Outages, Leaks

New ARCOS Mobile App Gives Utilities Faster Way to Get Crews to Outages, Leaks 
COLUMBUS, OH -- (Marketwired) -- 12/04/13 --   ARCOS LLC, a developer
of crew management, callout and emergency response software for 21 of
the top 25 U.S. utilities, has launched the ARCOS Mobile application
for the DROID(TM), iPhone(R) and Samsung Galaxy smartphones and other
Android(TM) and iOS(TM) devices to speed up the call out of utility
crews for emergencies such as electric outages, gas leaks or a power
plant boiler tube leak.  
With the new ARCOS Mobile app, crew leaders can use their smartphone
to launch a callout anytime, anywhere when trouble -- such as a blown
transformer or malfunctioning valve -- strikes. With a few
keystrokes, ARCOS Mobile can contact available crew members via phone
or text according to workplace agreements, which frees dispatchers
and shift supervisors to handle other duties. Dispatchers receive an
email alert when the callout happens, or they can log into the ARCOS
Suite at their desktop to follow the progress of a callout. 
According to Powergrid International magazine, SRP was the first
utility in the U.S. to use a mobile app for emergency callout and
notification when it put in place the ARCOS Mobile app for the
BlackBerry(R) smartphone in 2011.(1) 
"We've increasingly seen the utility industry adopt other types of
smartphones incorporating Chrome and Safari browsers, so we've
introduced a new mobile service for supervisors and crew leaders to
run on the latest devices," said Bruce Duff, chief executive officer
of ARCOS. 
ARCOS Mobile improves on earlier versions of the application because
it comes loaded with callout templates, color-coded alerts and
restoration data that save supervisors time when launching and
tracking requests for emergency help. The templates in the new ARCOS
Mobile app specify the ideal make-up of crews for different callout
scenarios. Crew leaders can build each new template for ARCOS Mobile
in minutes. 
Crew leaders and supervisors can launch the ARCOS Mobile app with a
"favicon" from a smartphone home screen. On average, the mobile
callout app should save crew leaders several minutes they would
otherwise need to contact a dispatcher who would use the ARCOS Suite
to launch a callout on their behal
f, contributing to improved gas
leak response and power restoration. 
ARCOS is a registered trademark of ARCOS LLC. All rights reserved.
Other company or product names are the trademarks of their respective
 Twenty-one of the top 25 U.S. utilities rely on the
ARCOS(R) Callout and Scheduling Suite. When the power goes out, a gas
leak is reported or another emergency occurs, the award-winning,
SaaS-based ARCOS Suite instantaneously finds, assembles and tracks
repair crews, reducing outage interruptions and improving restoration
time for electric, gas and power plant utilities. For more
information, visit or call 614-396-5500. 
(1) "When Lightning Strikes, SRP Calls out Mobile App," June 2011,
Powergrid International magazine. 
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Media contact:
Bill Perry
Mobile: 614-975-7538 
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