LivePerson Launches Operations in Japan, Announces Strategic Partnerships with Dentsu Subsidiaries, Dentsu Razorfish and ISID

LivePerson Launches Operations in Japan, Announces Strategic Partnerships with
                Dentsu Subsidiaries, Dentsu Razorfish and ISID

The Company to leverage local partnerships to deliver industry-leading digital
engagement technologies to Japanese enterprise businesses

PR Newswire

TOKYO, Dec. 3, 2013

TOKYO, Dec. 3, 2013 /PRNewswire/ --LivePerson, Inc. (NASDAQ: LPSN), a leading
provider of digital engagement solutions, today announced the formation of
LivePerson Japan Kabushiki Kaisha, and strategic partnerships with Information
Services International-Dentsu, Ltd. (ISID), and Dentsu Razorfish, group
subsidiaries of Dentsu Inc., Japan's largest advertising agency. In addition
to the creation of the Japanese entity, LivePerson has named Akio Fukasawa as
Country Manager of the company's Japanese operations.

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LivePerson's digital engagement platform helps digital brands understand
consumer intent and value, the moment they arrive to a website, enabling
brands to connect with customers through chat, voice, personalized messaging,
and video chat across multiple channels and devices, helping to improve the
digital experience and increase brand value.

The company established its first partnership in May with Vixia Inc., a
partial subsidiary of one of Japan's largest contact centers, Moshi Moshi
Hotline, Inc., and together, Vixia and LivePerson have signed several
enterprise customers in Japan to date. New partnerships are also underway with
Dentsu Razorfish, a leading digital agency, and ISID, a leading technology
services provider to financial services organizations to promote, distribute,
and support the LivePerson platform in Japan. LivePerson, Dentsu Razorfish,
and ISID hosted a launch event for customers, prospects and select members of
media today in Tokyo.

Leveraging the expertise of partners like Vixia, ISID, and Dentsu Razorfish in
the areas of digital marketing, technology implementation, and innovative
digital experiences, respectively, LivePerson intends to promote and deliver
its multi-channel engagement platform to a broader range of enterprises.
Through these partnerships, the Company also plans to build its presence in
key verticals such as financial services, retail, eCommerce, travel and

"The Japanese market truly leads the way when it comes to delivering the
highest standards of customer service, and businesses in Japan are recognizing
the need to deliver that same philosophy of service in the digital world. It
is also a market where digital commerce is maturing rapidly. These two
critical factors make Japan a strategic market for us," said Robert LoCascio,
founder and CEO of LivePerson. "There is tremendous opportunity to partner
with Japanese businesses to deliver meaningful, real-time support to customers
across digital channels. By providing personalized, real-time assistance to
customers, whether they're on a website, mobile, or social platform,
businesses can exceed consumer expectations and truly differentiate their

"Our mission is to help build great brands by creating, rich, engaging
experiences for consumers throughout their digital journey. The partnership
with LivePerson is a natural extension of this goal, as their platform
supports Razorfish's world class commerce services," said Hidetoshi Tokumaru,
President and CEO of Dentsu Razorfish. "We look forward to bringing our
complementary expertise to the Japanese market, while helping brands enhance
the experience they deliver to their customers."

"As more consumers choose to do their banking activity online, trust and
loyalty are critical for success, so it's imperative that financial service
institutions understand how to provide optimal support to their customers in
the digital environment," said Shigeyuki Suganuma, Senior Executive Officer
and Director of Financial Industry Business Operations at ISID. "By combining
the LivePerson platform with ISID's financial solutions, which include contact
center and online banking solutions, we hope to enable businesses to deliver
an exceptional digital experience, driving higher levels of customer
satisfaction and measurable success."

LivePerson serves over 8,500 businesses of all sizes around the globe, helping
many of the world's largest banks, telecommunications companies and retailers
deliver a superior customer experience, while increasing ROI from their
digital properties. LivePerson's data-driven platform enables businesses to
better understand and support their digital customers, by providing them with
a personalized experience in real time, whether it's via tools like live chat,
voice, video, or personalized content. These tools offer consumers the
convenience of immediate, personalized support in today's multi-channel
environment, delivering a rich, seamless experience.

Safe Harbor Provision
Statements in this press release regarding LivePerson that are not historical
facts are forward-looking statements and are subject to risks and
uncertainties that could cause actual future events or results to differ
materially from such statements. Any such forward-looking statements,
including but not limited to financial guidance, are made pursuant to the safe
harbor provisions of the Private Securities Litigation Reform Act of 1995. It
is routine for our internal projections and expectations to change as the
quarter and year progresses, and therefore it should be clearly understood
that the internal projections and beliefs upon which we base our expectations
may change. Although these expectations may change, we are under no
obligation to inform you if they do. Actual events or results may differ
materially from those contained in the projections or forward-looking
statements. Some of the factors that could cause actual results to differ
materially from the forward-looking statements contained herein include,
without limitation: potential fluctuations in our quarterly revenue and
operating results; the adverse effect that the global economic downturn may
have on our business and results of operations; competition in the markets for
online sales, marketing and customer service solutions, and online consumer
services; our ability to retain existing clients and attract new clients;
risks related to new regulatory or other legal requirements that could
materially impact our business; impairments to goodwill that result in
significant charges to earnings; volatility of the value of certain currencies
in relation to the US dollar, particularly the currency of regions where we
have operations; additional regulatory requirements, tax liabilities, currency
exchange rate fluctuations and other risks as we expand internationally;
responding to rapid technological change and changing client preferences; our
ability to retain key personnel and attract new personnel; our ability to
expand our operations internationally; risks related to the ability to
successfully integrate past or potential future acquisitions; risks related to
the regulation or possible misappropriation of personal information belonging
to our customers' Internet users; technology systems beyond our control and
technology-related defects that could disrupt the LivePerson services; privacy
concerns relating to the Internet that could result in new legislation or
negative public perception; legal liability and/or negative publicity for the
services provided to consumers via our technology platforms; risks related to
protecting our intellectual property rights or potential infringement of the
intellectual property rights of third parties; increased allowances for
doubtful accounts as a result of an increasing amount of receivables due from
customers with greater credit risk; delays in our implementation cycles; risks
associated with our current or future stock repurchase programs, including
whether such programs will enhance long-term stockholder value, and whether
such stock repurchases could increase the volatility of the price of our
common stock and diminish our cash reserves; risks related to our operations
in Israel, and the civil and political unrest in that region; and risks
related to our common stock being traded on more than one securities exchange,
which may result in additional variations in the trading price of our common
stock. This list is intended to identify only certain of the principal
factors that could cause actual results to differ from those discussed in the
forward-looking statements. Readers are referred to the reports and documents
filed from time to time by us with the Securities and Exchange Commission for
a discussion of these and other important risk factors that could cause actual
results to differ from those discussed in forward-looking statements.

About LivePerson
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables
businesses to proactively connect in real-time with their customers via chat,
voice, and content delivery at the right time, through the right channel,
including websites, social media, and mobile devices. This "intelligent
engagement" is driven by real-time behavioral analytics, producing connections
based on a true understanding of business objectives and customer needs.

More than 8,500 companies rely on LivePerson's platform to increase
conversions and improve customer experience, including Hewlett-Packard, IBM,
Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.

LivePerson received the CODiE award for Best Content Management Solution in
2012, and has been named a Market Share Leader by Frost and Sullivan in 2012.
LivePerson is headquartered in New York City with offices in San Francisco,
Atlanta, Amsterdam, Santa Monica, Tel Aviv, London and Melbourne.

For more information, please visit To view other press
releases about LivePerson, please visit


Media Contacts:
LivePerson: Erin Kang 

SOURCE LivePerson, Inc.

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