FTI Consulting Projects U.S. Online Retail Sales Will Grow to $508 Billion by 2020

FTI Consulting Projects U.S. Online Retail Sales Will Grow to $508 Billion by

Amplified Pace of Online Sales Largely Attributed to the Proliferation of
Tablet Computers

PR Newswire

WEST PALM BEACH, Fla., Dec. 2, 2013

WEST PALM BEACH, Fla., Dec. 2, 2013 /PRNewswire/ --FTI Consulting, Inc.
(NYSE: FCN), the global business advisory firm dedicated to helping
organizations protect and enhance their enterprise value, expects U.S. online
retail sales will reach $508 billion by 2020, representing a market share of
nearly 14.0 percent (or 17.0 percent, if food retailing is excluded), compared
to expected online sales of $260 billion in 2013 — a Compound Annual Growth
Rate ("CAGR") of nearly 11.0 percent from 2012 through 2020. FTI Consulting
raised its previous online sales forecast by approximately 10.0 percent to
reflect stronger than anticipated online sales beginning in late 2012. FTI
Consulting attributes much of the amplified pace of online sales to the
proliferation of tablet computers, which have facilitated online commerce for
millions of users.

"The influence of the online channel has increasingly become a central
component of the holiday shopping season, and our upward revisions reflect the
fact that online sales in 2013 have exceeded our previous expectations," said
Steve Coulombe, Senior Managing Director in the Corporate
Finance/Restructuring segment and the firm's Retail & Consumer Products
practice. "Tablet-enabled mobile commerce is indisputably responsible for much
of this growth. The tablet has been groundbreaking for the retail industry as
we know it, knocking down barriers in mobile transacting that the smartphone

FTI Consulting analyzed the portion of adjusted General Merchandise, Apparel
and Accessories, Furniture and Other Sales ("GAFO") sales that were
attributable to the non-store channel (including both online and catalog/call
center sales) over the past two decades. The online channel's increasing
influence on holiday shopping began in 2009, when the percentage of GAFO
category sales attributable to the non-store channel began to accelerate
during the holiday season relative to the rest of the year. This trend has
continued unabated for the last three holiday seasons, with year-over-year
sales growth in the online channel averaging 17.0 percent during the last
three holiday seasons.

Mr. Coulombe continued, "With shoppers less willing to stand in long lines for
Black Friday promotions and the continued diminishing of catalog and call
centers, customers are now more inclined to shop online during the holiday
season than they are the rest of the year. We've seen this trend emerge over
the past few years as Cyber Monday has grown in prominence. 2009 was actually
a turning point for online sales, which have been on a stronger growth
trajectory ever since. While there are inherent limits to the online market
share potential in each product category, we believe that the online channel
will continue to be the star of this holiday season and others to come."

FTI Consulting recently released The 2013 Holiday Retail Report, which
forecasts a 4.9 percent increase in holiday sales this season, based upon GAFO
retail and non-store sales for the period November 2013 through January 2014.
The report was authored by the firm's team of retail and consumer industry
professionals. The full report is available here.

About FTI Consulting
FTI Consulting, Inc. is a global business advisory firm dedicated to helping
organizations protect and enhance enterprise value in an increasingly complex
legal, regulatory and economic environment. With more than 4,100 employees
located in 25 countries, FTI Consulting professionals work closely with
clients to anticipate, illuminate and overcome complex business challenges in
areas such as investigations, litigation, mergers and acquisitions, regulatory
issues, reputation management, strategic communications and restructuring. The
company generated $1.58 billion in revenues during fiscal year 2012. For more
information, visit www.fticonsulting.com and connect with us on Twitter
(@FTIConsulting), Facebook and LinkedIn.

Investor Contact
Mollie Hawkes

Media Contact
Nicole Madison

SOURCE FTI Consulting, Inc.

Website: http://www.fticonsulting.com
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