Balfour Beatty Communities Earns "A List" Awards for Customer Service
Excellence in Navy Southeast Housing
22 Balfour Beatty Communities-managed properties across the Navy Southeast
portfolio recognized with prestigious CEL award
NEWTOWN SQUARE, Pa. -- December 2, 2013
Residents across Balfour Beatty Communities’ Navy Southeast housing portfolio
recently participated in a national customer satisfaction survey and responded
with positive comments and high scores that garnered Balfour Beatty
Communities the prestigious 2013 Multifamily Real Estate Award for Customer
Service Excellence at 22 properties. Also known as the CEL & Associates “A
List” award, it recognizes the industry best as it relates to customer service
within multifamily property management.
As part of the survey, residents within the BBC-managed Navy Southeast housing
portfolio graded the company on everything from leasing and operations, to
housing unit features, appearance and condition, as well as quality of
maintenance, resolution response time, resident communications, and other
important service criteria.
Balfour Beatty Communities earned a total of 22 awards—including seven
‘Platinum’ awards for the highest level of resident satisfaction—for
properties across the Navy Southeast portfolio, including housing communities
at Naval Air Station Joint Reserve Base Fort Worth (TX), Naval Air Station Key
West (FL), Naval Air Station Meridian (MS), Naval Air Station Pensacola (FL),
Naval Air Station Whiting Field (FL), Naval Construction Battalion Center
Gulfport (MS), Naval Submarine Base Kings Bay (GA), Naval Support Activity
Panama City (FL), Naval Support Unit Saratoga Springs (FL), and Naval Weapons
Station Charleston (SC).
“The A List Award is so important to us because superior customer service is
our passion and a true competitive advantage for our company,” said Balfour
Beatty Communities President Chris Williams. “Our residents have a choice
about where they live and we care deeply about their feedback, suggestions
and—ultimately—the quality of their experience living with us.”
The National Multifamily Customer Service Award was created in 1997 by CEL &
Associates, Inc. to recognize companies whose management performance and
commitment to the highest level and quality of customer service are considered
to be the best in the industry. CEL is the largest independent surveyor of
customer opinions in the real estate industry and conducts more than 2,500,000
customer surveys annually to establish service and performance benchmarks used
throughout the U.S.
About Balfour Beatty Communities
Balfour Beatty Communities, LLC is a diversified real estate services company
delivering development, design, financing, construction, renovation, property
and facilities management services in the multifamily, student and military
housing sectors. A leader in the industry, Balfour Beatty Communities has more
than 48,000 residential units and $5.5 billion in real estate assets under
management and has developed or renovated more than 27,000 units with a total
value of close to $4 billion. Headquartered outside Philadelphia, PA, Balfour
Beatty Communities has more than 1,200 employees and is a subsidiary of
Balfour Beatty Investments, Inc.
Balfour Beatty Investments is part of Balfour Beatty plc, a global leader in
professional services, construction services, support services, and
infrastructure investment, with more than $12 billion in annual revenues.
Balfour Beatty Communities
Corporate Communications Director
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