Mitel Customer TUI Service AG Wins European Call Centre Award for Innovative
Travel and Hospitality Customer Care Solution
Travel Care Solution Connects Guests With Knowledgeable Agents Via Phone,
Email or SMS Text Messaging
OTTAWA, Ontario, Dec. 2, 2013 (GLOBE NEWSWIRE) -- Mitel® (Nasdaq:MITL)
(TSX:MNW) customer TUI Service AG together with buw Unternehmensgruppe, has
won the 2013 European Call Centre Award in the travel and hospitality
category. Built on MiContactCenter and MiVoice solutions from Mitel, TUI
Service AG won the award for its high touch "Mein Service" solution.
TUI Service AG provides customer service for TUI Germany, TUI Austria, TUI
Switzerland and TUI Poland and works with Baleares Vision from Spain and the
Dominican Republic for services through the rest of the world. Baleares Vision
specializes on Mitel MiContactCenter solutions.
"Travelers are by definition highly mobile and often need information quickly
to facilitate their journey. 'Mein Service' aims to put essential information
at the fingertips of our customers to ease the stress and complications of
travel," said Boris Palluch Project Manager Business Development, TUI Service
AG. "Winning the European Call Centre Award further validates our focus on
helping our customers."
A highly responsive guest care solution, "Mein Service" allows TUI customers
to connect quickly with service representatives at the holiday destination for
practical information about travel destinations and to answer queries via
their media of choice, including phone, SMS and IM text messaging and email.
The 24/7 guest service provides an application-based solution for travelers on
the go with support for all major mobile devices.
"Mein Service" is built on Mitel's MiContactCenter and MiVoice solutions,
supporting 100 agents across 15 countries. The main contact center is based in
Majorca, Spain with connections to TUI headquarters in Hannover, Germany. In
addition to providing mobile solutions to TUI guests, the flexible contact
center enables remote agents to provide support from virtually any location.
"Mein Service" is currently deployed in the most popular travel destinations
for Germany, including Egypt, Greece, Bulgaria, U.A.E., Turkey, Portugal,
Kenia, Mauritius, Cuba, Dominican Republic, Italy, Spain, Germany, Mexico,
Croatia, Cabo Verde, Cyprus and Thailand.
"There are tremendous synergies between Mitel's own focus on our customers and
TUI's customer-driven 'Mein Service' solution. This award-winning service sets
an industry model for how companies can provide care and assistance with
mobile options that help customers when they need it most. Congratulations to
buw Unternehmensgruppe and TUI Service AG on this award," said Gijs Borsboom,
Sales Director Europe, Mitel.
Mitel® (Nasdaq:MITL) (TSX:MNW) is a global provider of unified communications
and collaboration (UCC) software, solutions and services that enable
organizations to conduct business anywhere, over any medium with the device of
their choice. Through a single cloud-ready software stream, Mitel's Freedom
architecture provides customers in over 100 countries the flexibility and
simplicity needed to support today's dynamic work environment. For more
information visit www.mitel.com.
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