ServiceSource Names New Senior Sales Leadership Team

  ServiceSource Names New Senior Sales Leadership Team

Business Wire

SAN FRANCISCO -- December 2, 2013

ServiceSource® (NASDAQ:SREV), the global leader in recurring revenue
management, today announced changes to its global sales and customer
leadership structure to ensure ongoing customer success across its product and
managed services portfolio. The customer success and outside sales
organizations will be consolidated into one organization, led by Jay Ackerman.
Tom Bonos will be promoted to run the outside sales team, reporting to
Ackerman and serving on the company’s senior leadership team. As part of
today’s announcement, John Boucher is resigning from his role as Executive
Vice President of Sales and will assist in the transition to the new
organizational structure, effective January 1, 2014.

“As ServiceSource enters a new period of growth, we need to speak with one
consistent voice to existing, new and prospective customers,” said Mike
Smerklo, Chairman and CEO of ServiceSource. “This new structure will take our
sales and customer success organizations to the next level, ensuring that we
not only scale to meet the needs of our Renew OnDemand and managed services
customers, but drive a closed-loop view of the customer. I want to
congratulate Jay Ackerman and Tom Bonos on their new leadership roles and
thank John for his service.”

Jay Ackerman joined ServiceSource in 2005 as its EVP of Customer Success.
Since January 2011, Jay has served as ServiceSource’s Chief Renewals Officer
and EVP of Customer Success. With a deep knowledge about customer delivery
requirements, Tom Bonos joined ServiceSource in December, 2011 and currently
serves as the company’s Senior Vice President of Global Sales Execution and
Solution Design. In his new role as Executive Vice President of Sales, Bonos
brings more than fifteen years experience and a strong history of building and
leading direct and indirect sales teams, including sales leadership positions
at SAP and Oracle.

“I’m excited to lead the combined customer success and sales organization,”
said Jay Ackerman. “With today’s announcement, ServiceSource is aligned to
deploy the right resources that address our customers’ unique recurring
revenue requirements throughout the entire customer lifecycle.”

About ServiceSource

ServiceSource International, Inc. (NASDAQ: SREV) is the global leader in
recurring revenue management. Renew OnDemand™, the only cloud application
built specifically to grow recurring revenue, automates a highly valuable but
typically manual business process. By leveraging big data to give companies a
complete view of their customers, Renew OnDemand and our proven services drive
higher subscription, maintenance, and support revenue, improved customer
retention, and increased business predictability.

With over a decade of experience focused exclusively on growing recurring
revenue, ServiceSource's products and services are based on proven best
practices and global benchmarks. Headquartered in the Cloud Corridor of San
Francisco, ServiceSource® manages over $9 billion in recurring revenue for the
world’s largest and most respected technology companies. ServiceSource renews
a customer contract every 47 seconds through engagements in more than 150
countries and 40 languages. For more information, please go to

Forward-Looking Statements

This press release contains forward-looking statements, including statements
regarding the benefits ofServiceSourceofferings, our managed services and
our Renew OnDemand cloud platform and application. These forward-looking
statements are based on our current assumptions and beliefs, and involve risks
and uncertainties that could cause our results to differ materially from those
expressed or implied in our forward-looking statements. Those  risks and
uncertainties include, without limitation, fluctuations in our quarterly
results of operations; the risk of material defects or errors in the our
software offerings or their failure to meet customer expectations; migrating
customers to Renew OnDemand and the ability to integrate Renew OnDemand with
other third-party applications used by our customers; errors in estimates as
to the renewal rate improvements and/or service revenue we can generate for
our customers; our ability to grow the market for service revenue management;
our ability to protect our intellectual property rights; the risk of claims
that our offerings infringe the intellectual property rights of others;
changes in market conditions that impact our ability to sell the Renew
OnDemand solution and/or generate service revenue on our customers' behalf;
the possibility that our estimates of service revenue opportunity under
management and other metrics may prove inaccurate; demand for our offering
that falls short of expectations; our ability to keep customer data and other
confidential information secure; our ability to adapt our solution to changes
in the market or new competition; general political, economic and market
conditions and events; and other risks and uncertainties described more fully
in our periodic reports and registration statements filed with theSecurities
and Exchange Commission, which can be obtained online at the Commission's
website at All forward-looking statements in this press
release are based on information currently available to us, and we assume no
obligation to update these forward-looking statements.

Connect with ServiceSource:


ServiceSource, Renew OnDemand and anyServiceSourceproduct or service names
or logos above are trademarks ofServiceSource International, Inc. All other
trademarks used herein belong to their respective owners.


Randy Brasche, 415-901-7719
Lewis PR
Dan Walsh, 415-432-2413
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