28 November 2013
Capita preferred bidder for npower customer service
Capita plc has been selected as preferred bidder to enter into a partnership
with RWE npower plc, trading as npower, to provide both front office customer
management and back office services. Final negotiations are now taking place,
with the contract expected to be worth approximately £120m over 7 years and is
scheduled to commence on 1 February 2014.
Capita will take responsibility for part of npower's customer service operation
and deliver a business transformation programme that will enhance customer
service for npower's domestic business.
Further details will be provided on contract signature.
For further information:
Tel: 020 7799 1525
Paul Pindar, Chief Executive Officer
Shona Nichols, Corporate Communications Director
Media enquiries only:
Capita press office
Tel: 020 7654 2152 or 020 7654 2399 (out of hours)
Note to editors
Capita plc is the UK's leading provider of BPO and integrated professional
support service solutions. With 62,000 people at more than 350 sites, including
70 business centres across the UK, Europe, India and South Africa, the Group
uses its expertise, infrastructure and scale benefits to transform its clients'
services, driving down costs and adding value. Capita is quoted on the London
Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2012 revenue
of £3.3 billion. Further information on Capita plc can be found at:
Capita delivers a range of customer management services for private and public
sector clients including multi-channel customer support, sales and customer
acquisition, debt collection, customer retention and revenue growth and
technical support, all underpinned by data-driven analytics and
customer-centric service design. It provides services to a wide range of
organisations across a range of sectors, including O2, Carphone Warehouse,
Debenhams, Department for Work and Pensions, Severn Trent Water and National
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