eCoast Appoints New Chief Executive Officer

eCoast Appoints New Chief Executive Officer 
Former Carbonite VP of Service Delivery, Richard Surace Named eCoast
CEO to Drive Operational Efficiency and Alignment 
ROCHESTER, NH -- (Marketwired) -- 11/26/13 --  eCoast, a provider of
comprehensive demand generation services for high technology
companies and their channel partners, today announced the appointment
of Richard Surace as their new Chief Executive Officer. Surace brings
deep expertise in Sales and IT Services automation, professional
services, and application and customer support for call center
operations. His leadership will drive new operational efficiency,
improved productivity and financial performance across eCoast.  
"I am excited to join eCoast to lead the organization toward high
growth opportunities and innovation," stated Richard Surace, CEO,
eCoast. "eCoast has a top tier high tech client base, and it's my
goal to bring added value to the operations and service delivery to
help drive higher quality demand outcomes for our clients. We are
creating a full service ecosystem around eCoast's core service
offerings to deliver more ROI for our clients, and at the same time
simplify the way we do business. From telemarketing, marketing, data
and professional software services, we will plug into any IT
environment to facilitate the exchange of data. Further, a strategic
partnering strategy and expansion of our telemarketing capabilities
such as after-hours customer support and click to chat technologies
will position eCoast to take advantage of new opportunities globally.
I look forward to driving progress forward in Rochester." 
About Richard Surace
 Richard assumed the role of CEO of eCoast
Services in September 2013. As CEO, Richard has played an active
role, along with the senior leadership team, to redefine and execute
a go-to-market strategy for eCoast's business and marketing solutions
serving the Fortune 500 within the ISV and IT industry. Richard's
primary focus is the continued improvement of day-to-day operations
through the development of solid partnerships with our tenured
clients along with the creation of innovative marketing service
solutions that align with eCoast's long term strategic growth plans. 
Richard brings substantial global business experience and a unique
depth of knowledge in Sales and IT Services automation, professional
services, software and IT, virtualization, storage and storage
management, data center automation, telecom, and application and
customer support in sourcing and outsourcing. With extensive
technology experience with successful public and private companies
along with a track record of value creation within them, Richard has
demonstrated a unique ability to create, manage and scale world class
service operations from 100 to 12,000 very successfully. Most
recently, Richard served as SVP of Service Delivery and Board Officer
of Carbonite, Inc. (CARB), a backup and recovery software company
with operations in over 99 countries, which he contributed directly
to the strong annual revenue growth over $100+ million. Prior to
Carbonite, Richard served in senior leadership roles for several
software and services businesses; two on the public markets Carbonite
and Stream International and two acquired by Siemens and Flextronics. 
Richard holds an MBA from University of Maryland University College
and a Bachelor's of Science in Business and Management from Ithaca
College. He also holds a patent in Systems and Methods for
distributing remote technical support via a centralized service.
United States patent # 20100138270.  
About eCoast 
 With a specialty serving high technology companies and
their channel partners, eCoast delivers comprehensive demand
generation services that support client growth and drive new business
opportunities. Our core service offerings include Tele-Prospecting,
Marketing, Call Blitz Solutions and Data Services that consistently
produce high-quality, BANT-qualified leads for our clients. From
appointment setting and account-based marketing to digital marketing
and Call Blitz services coupled with 95% accurate business/IT contact
lists, eCoast delivers market-ready leads. For more information,
View this release: 
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PR Contact:  
Juliann Grant
Vice President of Marketing
eCoast Marketing
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