BT And Cisco Cloud Solution To Help IT Managers Tackle 'Digital Dislocation'
New research reveals that stretched budgets and outdated systems prevent
better collaboration in large organizations, with solutions emerging in the
IRVING, Texas, Nov. 26, 2013
IRVING, Texas, Nov. 26, 2013 /PRNewswire/ --New independent research
commissioned by BT and Cisco found that global organizations are increasingly
facing a risk of'digital dislocation'as employees demand new and better ways
of collaborating and communicating while IT managers use workarounds to keep
up with outdated technology.
With the sharp increase in flexible working, strong demand for better
collaboration tools, rise of video culture in global organization and pressure
on IT departments to allow use of own devices (BYOD), IT managers are
increasingly looking at cloud services as a solution to their stretched
budgets and outdated legacy systems bursting at seams to accommodate these
In a survey of 500 IT decision makers in the UK and the rest of Europe, three
quarters (78 per cent) of those polled said employees don't appreciate how
difficult it is for IT departments to meet expectations. Only one in three of
those polled said their communications platform is equipped to change with the
business, with half (52 per cent) saying their telephone exchange (PBX) is
outdated and 40 per cent saying their Centrex system needs replacing.
Cloud is increasingly seen as a solution to the problem with almost two thirds
(63 per cent) of IT managers saying cloud will become the prevalent way for
delivering voice and communication services in the future. In fact, 85 per
cent of these managers are looking to deploy cloud collaboration services to
help them meet demand.
More than half (58 per cent) believe that such cloud solutions can be kept up
to date more easily, and almost a third (29 per cent) would prefer to pay for
collaboration services on a no commitment basis.
BT and Cisco are addressing these requirements through the launch of the new
One Cloud Cisco, a solution that lays the long-term foundation for voice,
video and data communications. Based on the Cisco^® Hosted Collaboration
Solution (HCS), One Cloud Cisco includes a full range of collaboration tools
including mobility, Jabber^® presence and instant messaging, HD video and HD
voice. It can be deployed on a pay per user basis with options for no term or
call volume commitment, directly addressing the need within IT departments for
solutions that are cost efficient, scalable and easy to deploy.
Reducing cost remains a business priority; organizations that have taken cloud
technologies beyond trial have experienced on average a 24 per cent reduction
in total operating costs and a 25 per cent improvement in productivity.
Combined with the BT One Voice portfolio of services, the new solution brings
additional benefits to companies through substantial savings on international
calls and mobile roaming charges with the Jabber mobile client.
The survey also reveals that two-thirds (63 per cent) of IT managers see
security as the main obstacle to deployment of cloud solutions in general. BT
addresses the security concerns through deployment of policies accredited by
third-party agencies and an approach that eliminates single points of failure.
BT Assure security experts can be deployed to ensure that any non-BT
infrastructure used to deliver the service is equally secure.
Neil Sutton, vice president, Global Portfolio, BT Global Services, said: "At
BT, we know that better conversations are key to a better future. The way
people collaborate at work directly influences the quality of the decisions
made in companies every day. It has never been more important not to
compromise on the collaboration experience.
"By launching One Cloud Cisco we are offering our customers a new, hosted
collaboration tool that is tightly integrated into our One Voice portfolio of
services, offering what we believe will be a better experience and significant
savings through our pricing policy and flexible service terms. Customers can
take advantage of our global expertise in the field of unified communications
to help them increase the productivity of their teams and improve the quality
of conversations within their organizations as well as with their customers,
partners and suppliers."
Eric Waltert, managing director, Collaboration, Cisco Europe, the Middle East,
Africa and Russia, said: "New technologies can transform enterprise
collaboration, enabling employees and customers to use voice, video and data
applications for richer interactions and improved productivity. Organizations
that are not keeping pace with the latest collaboration trends are falling
behind – and losing a considerable market advantage in the process.
"The rise in mobility has opened up new ways in which teams, employees and
customers are choosing to connect and collaborate with one another to get
things done. The key to success in this new world is having open and
accessible communications that cross experiences – whether it be in a physical
office, face-to-face through a video call, in a voice call, or in a converged
connection through Cisco Jabber. BT's One Cloud Cisco provides customers with
a sophisticated collaboration and communication experience that corporate IT
expects, while also offering the same intuitiveness and simplicity found in
easy-to-use software-based consumer communication tools."
All news releases can be accessed at our web sites:
http://www.globalservices.bt.com/us/en/news and http://www.btplc.com/news
About the research – Digital Dislocation in the Workplace
Independent research commissioned by BT Global Services and Cisco polled 500
IT decision makers to gain insight into the expectations and requirements for
cloud-based collaboration. Respondents were either the main or joint IT
decision makers from a wide range of organizations in the private and public
sectors with more than 500 employees. Research was conducted in September 2013
in the UK, France, Germany, Italy and Spain.
BT is one of the world's leading providers of communications services and
solutions, serving customers in more than 170 countries. Its principal
activities include the provision of networked IT services globally; local,
national and international telecommunications services to its customers for
use at home, at work and on the move; broadband and internet products and
services and converged fixed/mobile products and services.BT consists
principally of four lines of business: BT Global Services, BT Retail, BT
Wholesale and Openreach.
For the year ended 31 March 2013, BT Group's reported revenue was £18,103m ^
with reported profit before taxation of £2,315m.
British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group
plc and encompasses virtually all businesses and assets of the BT Group.BT
Group plc is listed on stock exchanges in London and New York.
For more information, visit www.btplc.com.
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