Infosys and BT Win UK’s National Outsourcing Association Award for Field Engineer Mobility Solution
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November 21, 2013
Sub: Press Release
Please find attached the press release titled "Infosys and BT Win UK's National Outsourcing Association Award for Field Engineer Mobility Solution"
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For Infosys Limited
Chief Risk Officer & Company Secretary
Infosys and BT Win UK's National Outsourcing Association Award for Field Engineer Mobility Solution
London, UK - November 21, 2013: The National Outsourcing Association (NOA) has presented Infosys and BT with the 2013 award for excellence in telecommunication, utilities and hi-teck outsourcing. The project has made it easier for BT's 20,000-strong field engineers to work on the move and has led to significant productivity improvements.
* The solution addressed the inefficiencies and costs associated with
traditional ways of coordinating, managing and tracking the workload of a
mammoth field force * Infosys and BT collaborated to improve the field engineer's experience and
accelerated response rates by taking a transformational approach to field
management * The system leverages advances in mobility and uses a new device agnostic
system to enable the field force to dynamically react to change requests * An easy to use, intuitive user interface also helped accelerate learning
cycles * The solution is well on its way to delivering productivity improvements of
more than 30 percent
Kerry Hallard, Director of the National Outsourcing Association:
"This winning submission demonstrated that Infosys has a clear understanding of BT's challenges and business objectives. Together with a well-defined strategy to achieve those objectives and a genuinely innovative approach to the project, Infosys and BT established a joint innovation pod. This strategic and innovative approach has resulted in a solution which has contributed to significant cost savings and return on investment."
Anand Nataraj, Senior Vice President and Head of Telecom, Infosys:
"The success of the project shows how a transparent, open and collaborative partnership can lead to transformational results. This project is one of the most innovative field force management programmes in the telecom industry and demonstrates the innovation and significant value that Infosys can bring to its clients."
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