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November 21, 2013
Sub: Press Release
Please find attached the press release titled "Infosys and BT Win UK's National
Outsourcing Association Award for Field Engineer Mobility Solution"
This is for your information and records.
For Infosys Limited
Chief Risk Officer & Company Secretary
Infosys and BT Win UK's National Outsourcing Association Award for Field
Engineer Mobility Solution
London, UK - November 21, 2013: The National Outsourcing Association (NOA) has
presented Infosys and BT with the 2013 award for excellence in
telecommunication, utilities and hi-teck outsourcing. The project has made it
easier for BT's 20,000-strong field engineers to work on the move and has led
to significant productivity improvements.
* The solution addressed the inefficiencies and costs associated with
traditional ways of coordinating, managing and tracking the workload of a
mammoth field force
* Infosys and BT collaborated to improve the field engineer's experience and
accelerated response rates by taking a transformational approach to field
* The system leverages advances in mobility and uses a new device agnostic
system to enable the field force to dynamically react to change requests
* An easy to use, intuitive user interface also helped accelerate learning
* The solution is well on its way to delivering productivity improvements of
more than 30 percent
Kerry Hallard, Director of the National Outsourcing Association:
"This winning submission demonstrated that Infosys has a clear understanding of
BT's challenges and business objectives. Together with a well-defined strategy
to achieve those objectives and a genuinely innovative approach to the project,
Infosys and BT established a joint innovation pod. This strategic and
innovative approach has resulted in a solution which has contributed to
significant cost savings and return on investment."
Anand Nataraj, Senior Vice President and Head of Telecom, Infosys:
"The success of the project shows how a transparent, open and collaborative
partnership can lead to transformational results. This project is one of the
most innovative field force management programmes in the telecom industry and
demonstrates the innovation and significant value that Infosys can bring to its
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-0- Nov/21/2013 09:12 GMT
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