Trilogy Keeping Customers Comfortable with Cloud-Based Real-Time Mobile Communications from ClickSoftware

   Trilogy Keeping Customers Comfortable with Cloud-Based Real-Time Mobile
                      Communications from ClickSoftware

Australia HVAC service provider chooses ClickSoftware's cloud-based solutions
to deliver exceptional service while streamlining operations

PR Newswire

BURLINGTON, Massachusetts, November 20, 2013

BURLINGTON, Massachusetts, November 20, 2013 /PRNewswire/ --

Recognizing the strategic role that enterprise mobility plays in enhancing
field force productivity and communication, Trilogy Services has turned to
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), to balance the need to
provide excellent customer experience while increasing the efficiency of its
national mobile workforce.

Using an integrated suite of ClickSoftware cloud solutions, Trilogy will
intelligently plan and execute effective service for customers of its
industrial heating, ventilation and air conditioning (HVAC) business,
resulting in increased real-time visibility, control and productivity of the
field service force while enjoying significant time and cost savings.

"ClickSoftware's robust and flexible cloud-based solution will deliver an
always-on connection to our field force, allowing Trilogy to make real-time
decisions as business needs change and arms us with the mobile technology that
will differentiate our level of service," said Mark Williamson, CEO of
Trilogy. "Following the Trilogy roll-out, the company will also deploy
ClickSoftware in the New Zealand business unit, Cowley Services, during the
first half of 2014." 

After completing a quick cloud implementation, Trilogy will benefit from
ClickSoftware's scheduling and mobility solutions by:

  oImproving customer service through real-time mobile connectivity
  oIncreasing productivity of field workers by prioritizing and optimizing
    scheduling
  oProviding business-wide visibility for management, field staff and back
    office employees
  oReducing billing cycles with more accurate information gathered in
    real-time from mobile devices

Trilogy will provide its field technicians the flexibility to access the same
ClickSoftware solution using a variety of mobile devices and platforms, which
field technicians can use for everything from accessing maps and driving
directions, to health and safety compliance checklists on site.
ClickSoftware's device agnostic approach supports the growing trend toward
enterprise BYOD (Bring Your Own Device).

"Our clients have a choice. Whether delivered in the cloud, or installed on
site, the service industry knows ClickSoftware's solutions leads to faster
customer response and efficient allocation of field resources across the
territories," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware.
"ClickSoftware's expertise working with global services organizations will
enable Trilogy to improve and track performance, and further strengthen their
position as the leading HVAC and refrigeration maintenance business in
Australia."

About Trilogy

Trilogy Services is a national provider of commercial and industrial HVAC and
Refrigeration solutions across Australia. Our core service offering includes
HVAC design and installation, servicing and maintenance as well as 24-hour
emergency breakdown assistance.

With a field force of 200 qualified technicians located across 13 branches,
Trilogy has the capability and capacity to provide clients from a variety of
industry sectors with tailored solutions to optimize and maintain their HVAC
assets.

Operating with a customer centric approach, our solutions are driven by the
needs and requirements of the clients first and foremost. Our services are
engineered to provide our clients with increased asset lifecycle visibility
and management, giving them greater control over operating costs and resource
planning. To find out more, please visit http://www.trilogyservices.com.au.

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.

ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, Latin America and
Asia Pacific. For more information, please visit http://www.clicksoftware.com.
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Safe Harbor Statement

This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits to Trilogy Services
from using ClickSoftware's cloud-based solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially from those
projected, including those discussed in the "Risk Factors" section and
elsewhere in ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent filings with the Securities and Exchange
Commission. Except as otherwise required by law, ClickSoftware is under no
obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future
events or otherwise.

Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com

SOURCE ClickSoftware Technologies Ltd
 
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